Customer Service Director

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Job description

Customer Service Director - Print

Location: Oxfordshire/Home Counties

Salary: Strong package, dependent on experience

What's the most important things about the business you work in?

Most businesses will tell you it's their people. The reality is more complicated.

Without customers we don't have a sustainable business. Without the right people talking to those customers, we don't have a sustainable business. Without the right people manufacturing the product, leading the teams, managing the finances or administrating everything the company does, we don't have a sustainable business.

So, yes people are most important. But that includes your customers, and we are recruiting for the Leader of the Customer Service & Production Management Teams that own those key responsibilities.

What's in the role for you?

• New role that you're able to make your own
• Well established and large print manufacturer
• Opportunity to step up into a larger business
• Professional growth opportunities, with long-term potential for personal development and career growth
• Key multi site management role
• Competitive salary, in line managing highly skilled Print Customer Service and Production Management Teams

What would we like from you?

• Experience managing technical customer service and production management teams within a fast-paced print environment (Litho Sheetfed, Web Offset, Newspapers, Continuous Direct Mail, Publishing).
• Key client facing experience in a leadership or supervisory role.
• Broad technical understanding of print manufacturing.
• Experience working closely with Manufacturing and Commercial leadership teams.
• Proven ability to problem solve and resolve client issues and manage expectations in a time-critical production environment.
• Strong personality with confidence in your own abilities and experience.

This could be a great opportunity for the right person. Don't misunderstand, this is a tough role and would suit you if you have the personal & professional confidence and are at your best in a focused and time critical environment.

If you like the sound of this, and think you could make a difference, we'd love to hear from you.

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