Facilities Operations Manager

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Job description

Job Title Public Sector Operations Manager
Location - Reading
Salary - £49,000

Job Description

Our client is seeking a proactive and skilled Operations Manager to join their team. The successful candidate will have Experience within PFI. and be able to provide day-to-day management and administrative support to the General Manager and other projects within the organization as needed. This is a dynamic role, requiring effective communication, management of operational issues, and liaison with various stakeholders to ensure the smooth delivery of services.

PFI Project Agreement

• Support the General Manager to ensure the delivery of, and compliance with, all obligations of the Project Agreement, Project Finance documents and associated contract documents on behalf of the Project Company
• Maintain an understanding of the Project Agreement, Schedules to the Agreement and associated Service Provider sub-contracts

Key Responsibilities

• Project & Contract Management: Support the General Manager in ensuring compliance with all obligations under Project Agreements, Finance Documents, and associated contracts.
• Operational Support: Provide administrative and management support, including office communications, documentation, and management of project expenses.
• Service Performance Management: Assist in monitoring contractor performance, ensuring compliance with health & safety, insurance, and employment regulations.
• Liaison: Act as the main point of contact between the organization, Service Providers, and Authority/Trust staff to maintain high service standards.
• Deputising: Step in for the General Manager during short-term planned or unplanned absences, as required.
• Other Duties: Coordinate project board packs, organize meetings, and undertake other project-related duties as directed.

Essential Skills and Experience

• Proven experience managing operational issues within complex environments.
• Excellent problem-solving skills and the ability to address performance issues effectively.
• Strong interpersonal skills to build trust and confidence with colleagues and stakeholders.
• Proficiency in Microsoft Office and excellent written and presentational skills.
• Ability to work to deadlines, prioritize tasks, and demonstrate resilience.

Experience

• Previous experience working in a PFI environment or managing FM service providers.
• Familiarity with insurance claims management and health, safety, and environmental standards.
• A high degree of interpersonal skills utilising these to build trust and confidence
• Problem solving in complex environments
• Engaging management style in providing advice and guidance to colleagues and other parties on FM issues with an ability to communicate complex issues in an easily understandable and persuasive manner
• Excellent written and presentational skills, including being computer literate with the Microsoft Office suite of programmes

Personal Attributes

• Professional, outward-looking, and confident approach.
• Ability to promote teamwork and share information effectively.
• Strong communication, presentation, and interpersonal skills.
• Self-confidence and resilience in dealing with operational challenges.

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