Service Centre Supervisor

Job description

Service Centre Supervisor
Thame, Oxford
About Us
Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused individual with a clean driving licence and a can-do attitude, we want to hear from you.
Youll fit in well with us at Medstrom, where we have disrupted the market by providing proven and well-evidenced products and services to our busy customers, helping to make a real difference to both their workload and crucially their patients outcomes.
Established in 2010, Medstrom has grown substantially by being patient focused to become the organisation we are today, whilst maintaining an open culture and ethos. In 2022, Medstrom became an Employee Ownership Trust (EOT), unlike any other company in the industry. This allows each employee to have a vested interest in the company, where we can all contribute to and share in the companys success.
We are looking for a dedicated Service Centre Supervisor to join us to help provide high-quality products to customers, from our Thame, Oxfordshire, service location.
Through this role, you will directly contribute to providing better outcomes for patients and their caregivers when it matters most, making a real difference to them through your focus and drive.
The Benefits
- Competitive basic salary of £26,000
- Contributory pension scheme
- 33 days annual leave including bank holidays
- Discounts and cashback on shopping, supermarkets, and holidays as part of our rewards scheme
- Salary sacrifice schemes including Cycle to Work
- Full induction with great training and support from dedicated team members
- Receive a treat on your birthday
- Be a part of an Employee Ownership Trust (EOT) and the associated benefits of having a stake in the company
The Role
As a Service Centre Supervisor, you will provide day to day leadership to the service centre and technicians to ensure contractual obligations are fulfilled and the fleet is managed accordingly.
Main responsibilities of the role:
- Management of the product fleet: tracking daily and updating the availability and status of Medstrom products
- Management and organisation of the local service team
- Management of the local facility: controlling goods in and out, monitoring the service centre for correct operation, general tidiness, safe working practices and hygiene standards
- Production of the KPIs, ensuring issues are highlighted early and a monthly report is produced
- Be an active member of the service management team and actively contribute to a culture of continuous improvement
- Work to and keep within a budget as directed
- Ensure that equipment remains safe to use and that calibration/servicing is performed
- Plan ahead to include management of holidays and training to ensure cover is available to meet customer demand
Hours of work: 37.5 per week Monday to Friday, but could include some weekend work.
About You
To join us as a Service Centre Supervisor, ideally you will need to have or be willing to develop the following skills:
- Technical knowledge and experience of Medstrom product fleet is desirable
- Experience of leading/managing teams
- Experience within a customer facing environment, with excellent customer service skills
- Thorough understating of health and safety principles
- Full UK driving licence required
- Very good communication skills
- Very good IT skills with a sound knowledge of Microsoft Office
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and, through our unique ownership model, is continuing to grow, whilst offering great career opportunities for those who are keen to progress.
Webrecruit and Medstrom are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

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