Customer Service Advisor

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Job description

• Salary up to £24,000 depending on experience + bonus (up to 10% of salary) + benefits
• 35-hour working week
• Full training provided + homeworking options once you're up to speed

About the role

We have numerous exciting opportunities to join our 130-strong Customer Service team in Bristol (Temple Back) in a Customer Service Advisor Underwriting role.

As part of this fast-paced team, you'll respond to referrals from our network of NFU Mutual Agents across the UK, who liaise directly with our customers. You'll be responsible for reviewing and evaluating insurance risk for our personal lines policies, which include motor, home, travel and pet insurance.

Our Agents require an exceptional service when dealing with requests about customer's policies, which could be anything from renewals and mid-term adjustments to brand-new business, so you need to be ready to respond with accurate information when it's requested. Most requests come via phone, so although our Agents can interact with you via a live-chat function, a large part of your role will be receiving a high-volume of phone calls.

To help you become the best you can be in this Underwriting role, we provide a 16-week comprehensive training programme that will start on your first day and will include a mixture of classroom and hands-on experience. And when the training is complete, we'll provide a supportive learning environment so you can confidently start your Underwriting career. Your line manager will also support you to build a personal development plan which, if you choose to, will help you to gain the skills you need to progress in your career at NFU Mutual.

This Underwriting role offers you a 35-hour week, with rotational shift patterns that run from Monday to Friday between 8am - to 6pm and 1 in 4 Saturdays 9am - 12:30pm. We offer a hybrid working model which means that once you have completed the training programme which typically takes 6-9 months, you can work from the comfort of your own home up to 4 days a week.

Please note the start date for the positions we have is Monday 6th January.

About you

You're a strong team player who always strives to achieve high quality output, even when working under pressure. You have recent customer service experience and are ready for a role with more scope and career progression. Passionate about delivering customer service you bring your own personal style to work and instinctively provide an excellent customer experience.

To join our team, you'll ideally:

• Be customer-focused with a strong attention to detail
• Confidently work in a regulated environment.
• Be able to make rational and logical decisions in a fast-paced environment
• Proactively build and develop strong working relationships.
• Have excellent communication skills

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

• Salary of upto £24,000 per annum
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

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