Incident Analyst

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Job description

Incident Analyst

Location: Bristol

Who are Diligenta?

Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Summary of the role

Diligenta are currently looking for an experienced Incident Analyst with a preferable background in financial experience. This is a key role that involves providing support to the Technical Consultants and Risk Events Managers to ensure that Risk Events are managed effectively across the business area. You will also be supporting an effective culture of identification, reporting and management of operational controls in line with the Diligenta's Control framework.

Benefits

• 33 days including Bank Holidays
• Eligibility for an annual discretionary bonus scheme
• Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
• Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
• Cycle to Work Scheme & Interest free Season Ticket loans
• A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
• A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
• A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
• Apply to find out about our other benefits

What you'll be doing

• Using existing processes to address/resolve technical calculation queries from customers (internal) and risk events in order to meet expected service standards
• Monitoring and processing data
• Controlling the flow of outputs to ensure everything is issued in a timely manner
• Ensuring the quality of statements meets the required standards
• Supporting a subset of Technical Centre Risk Events.
• Supporting the creation of various Reports and Management Information.
• Monitoring and work various regular control reports covering customer process controls to business financial controls.
• Key Stakeholders needs are understood, expectations managed, and requirements are met

What we're looking for

Experience:

• Previous financial services experience is required
• Pensions or Life experience is desirable

Skills:

• Strong analytical mindset, capable of evaluating complex data to inform decision-making
• Good knowledge of Excel including formulas and pivot tables
• Confidence to challenge and engage constructively with stakeholders
• Curious mindset with the ability to explore all possibilities during investigations, ensuring thorough analysis and innovative problem-solving
• Strong team player
• Good written and verbal communication skills

If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.

Ready to take the next step in your career? Apply today and become part of our innovative team!

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