Customer Service Executive

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Job description

Customer Service Executive job £24,500 (rising to 28K within 1 year), Chiswick, fantastic progression

Your new company
A fantastic and progressive opportunity for a Customer Service Advisor to work in a global healthcare support business to work in their modern offices in Chiswick on a permanent basis. This role has come up due to expansion and offers excellent progression, with salaries increasing with service at 9-15 months, £25,500, then £26,500 at 15 months to 21 months, £28,000 between 21-27 months and a generous salary between £29,500 - £34,500 at 27 months+. The organisation has a global presence supporting close to 100 countries in over a thousand locations with a reputable client base.

Your new role
Your new role will be to support customers with a high volume of inbound calls from global travellers, supporting them with healthcare and security enquiries and advising on services available, booking appointments for treatment and dealing with claims. You will have responsibility for co-ordinating authorisation of policies and dealing with internal and external email queries.You will escalate cases, using Salesforce CRM to record and manage data. Negotiating claims, liaising with 3rd parties globally such as hospitals and clinics.
What you'll need to succeed
In order to be successful you must have prior experience working within a customer service or contact centre environment with excellent attention to detail, familiarity with Microsoft Packages and have an excellent telephone manner with an empathetic approach. You must be within easy each of the office in Chiswick as this is an office based position and be available to start a position on the 14th of October.

What you'll get in return
In return you will be offered a salary of £24,500 with salaries increasing with service at 9-15 months, £25,500, then £26,500 at 15 months to 21 months, £28,000 between 21-27 months and a generous salary between £29,500 - £34,500 at 27 months+. All candidates are put into a progression program allowing them opportunities to progress their career and salary. The role has an unusual shift pattern with 3 full days worked (12-13 hours) and 4 full days off starting at 7am - 8pm, or 7.30am - 8.30pm or 8am - 9pm, shift patterns to be agreed one month in advance. No hybrid working is offered initially but after 1 years' service this will be considered. The role offers holiday entitlement, private medical, life assurance and a day off for your birthday!
What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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