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NES Fircroft

2023-01-30 12:02:20

Job location Stone, Staffordshire, United Kingdom

Job type: fulltime

Job industry: Engineering

Job description

NES Fircroft are working on behalf of a global power technology business sourcing for a senior professional to join as a Service Operations Manager. With a presence in over 90 countries this business offer products, systems & software solutions to the global energy industry and have been leaders in innovation for over a century. With a customer-base across multiple industries including Energy, Utilities, Industrial and Transportation and almost 40,000 employees, they are committed to providing access to affordable, reliable, sustainable and modern energy globally. The Operations Manager is the leader for operational execution of Service Level Agreements (SLA), Lifecycle Projects, Power Quality Service and Substations Audits for the Service Solutions business across the UK. Directly leading a team of project managers, coordinators, field based technical engineers and technicians with operational, programme and commercial responsibility for profitable execution of the Service Solutions operational business, ensuring the safety of all operational staff, delivering the SLA and projects portfolio, owning health, safety, sustainability, quality as well as financial targets and forecasts for the operational element of the business. Developing the team to meet the future requirements of the business and compliance with policies, procedures, and directives. Safety & Integrity: Responsible to lead, implement and sponsor Health, Safety & Environment (HSE) and all other business compliance standards and regulations across all operational functions of the service solutions unit. Accountable to ensure a safe work environment and continuous improvement in HSE processes and integrity performance. Strong working knowledge of Operational Safety rules is essential People Leadership & Development: Accountable that all operational functions are properly organized, staffed and directed. Accountable to build an effective, capable and high-performing operations organization. Responsible to develop talent, review operational effectiveness, performing competence assessments and continuous skill-upgrades across the operations unit. Strategy: Responsible to execute a customer-focused Operations strategy for the operations unit, derived from the overall business and functional strategy developed for the BU/Hub. Accountable for its relentless execution. End-To-End Operation: Accountable for a sustainable and effective E2E value-chain for the operations activities, from Customer to Supplier and from Order to Delivery (Products, Projects & Service). Accountable for the effective deployment of the respective Procurement and Logistics strategy for the Service Solutions Unit. Management of Operations / Project Management: Owns and is accountable to deliver KPIs in line with Hitachi Energy UK Ltd expectations. Accountable to deliver targets for Operations: Safety, Quality & Customer Satisfaction, Delivery, Inventory, Productivity. As applicable: deploys and manages Integrated Project Management system for Project & SLA execution. Responsible for on-time/on-margin project and SLA execution and to deliver EBIT and cash. Quality: Accountable for the effective deployment of Hitachi Energy UK Ltd Quality strategy for the department. Responsible for Quality assurance, Quality control and for the implementation of an integrated quality management system. Continuous improvement & Customer Satisfaction: Responsible to champion a culture of Lean Six Sigma and Continuous Improvement across the organization. Accountable for the development and continuous improvement of business processes and procedures, and of the overall customer satisfaction. Engineering: responsible to coordinate with the Engineering function so that engineering requirements are planned and executed to meet the operational needs of the project and SLA requirements Budget and performance management: Accountable to operational deliver COGS savings and all other Financial performance KPIs. Accountable to support defining and delivering the annual budgets for CapEx and OpEx expenses. Standards, Governance and Risk Management: Accountable to ensure compliance with global and local standards, rules, policies and procedures related to Operations/Project execution. In alignment with the respective Group, Divisional, BU and Hub policies, responsible to introduce and deliver LPG/LBU/Site-wide standards and guidelines, standardized processes, and KPIs. Accountable for operational risk management, validates and improves reliability and effectiveness of business operations. Team Development: Coach, mentor, develop and lead the team to engender the behaviours and mind-sets to achieve a culture that drives success. Manage, lead, guide and develop the team to ensure business results and career growth within the team. Align HR initiatives to business strategies Skills and Requirements: Essential for knowledge and experience of working in a HV service background Essential knowledge and understanding of Operational Safety rules Preferred Senior Authorised Engineer authorisation for switching at 11kV or greater Excellent customer service and communication skills. Strong Stakeholder management and ability to build and maintain relationships Ability to take ownership of assigned tasks and clients. Self-motivated and organised. Ability to adapt to change and develop in high pressured situations. Ability to step in and support as and when required With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients

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