Property Service Advisor

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Job description

Property Service Advisor
Camberley
28K per annum

My client is seeking an Property Service Advisor to join their Customer Experience Team. You will be responsible for supporting the Area Managers as well as delivering a positive, prompt and accurate service to the clients and the wider teams. You will:

• Assist and support Area Managers, handling all administration and generating standard letters and documents
• Deal effectively with all telephone enquiries, providing the solution and tracking the progress of this
• Manage diaries for your Area Managers
• Monitor the mailboxes, assisting with responses, and occasionally take minutes in meetings
• Receive and log monthly Manager reports, highlighting any concerns to your Area Manager
• Take responsibility for handling alteration requests and approvals, referring any non- standard situations to your Area Manager / Head of Operations
• Assist with taking on enquiries
• Maintain a regular overview of required Health and Safety checks
• Arrange general repairs and maintenance, liaising with suppliers
• Monitor to resolution and review satisfaction with the customer as appropriate
• Take responsibility for checking invoices and resolving any issues
• Manage the Budget preparation timetable, obtaining the appropriate information from across the team in a timely manner
• Maintain accurate leaseholder records, including database entry and maintenance
• Providing administrative support for the wider teams
• Act as first point of contact for the team

The ideal candidate will:

• Have previous experience of working within an administration or customer services role
• Have excellent attention to detail
• Have strong communication skills, both verbal and written
• Have experience of working within a demanding customer service role
• Have strong organisational skills
• Have excellent working knowledge on Microsoft Office

Working hours are Monday to Friday 9am to 5pm. Fully office based.

Benefits include 27 days holiday + BH, pension, life cover, sick pay scheme and long-standing awards.

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