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Customer Service Support Manager

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2i Recruit Ltd 32000.00 British Pound . GBP Per annum

2024-09-21 02:31:20

Job location Guildford, Surrey, United Kingdom

Job type: fulltime

Job industry: Sales & Marketing

Job description

Our client based on the outskirts of Guildford are seeking a Customer Service Support Manager- to join their close-knit team. The successful candidate should have a great team-working ethic and be prepared to work in a hands-on environment working for some big-name customers!

Key Responsibilities:

  • Customer liaison by phone and email - providing quotations and product advice
  • Assisting the warehouse with orders when needed
  • Sales & marketing material preparation eg catalogues and price lists
  • Chasing up samples supplied to customers to get feedback and aid sales
  • Website product maintenance
  • Exploration of new sales avenues and markets
  • Data processing on the CRM to ensure the maintenance and correction of client, supplier and product data
  • Uploading invoices of the system
  • Attendance at shows and exhibitions where necessary

Experience and Skills Requirements:

  • Flexibility - supporting other members of the team when necessary
  • Excellent MS Word & Excel skills
  • Solid numeracy skills required for product preparation, stock check and quotations
  • Accuracy and attention to detail
  • Enthusiastic and versatile
  • Excellent telephone manner
  • High standards of customer service

If you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

VR/06514

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