Donations Assistant

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Job description

Based at our Head Office: Tyrwhitt House, KT22 0BX

Status: Fixed Term until 31st December 2024

Salary: Band 4, From £26,160 to £28,708, per annum, dependent on experience, plus 5% Outer London Fringe Allowance.

Hours: Full-Time, 37.5 hours per week, Monday - Friday, 09:00 - 16:30, hybrid, 2 days in office, 3 days at home.

About Us:

Combat Stress is the UK's leading mental health charity for veterans. For over a century we've been helping former service personnel deal with issues like post-traumatic stress disorder (PTSD), anxiety and depression. Today we provide specialist treatment and support for veterans from every service and conflict, focusing on those with complex mental health issues related to their military service. We provide a range of community, outpatient and residential mental health services to veterans with complex mental health problems. We provide services in-person, and via phone and online.

About the role:

We are looking for a motivated, vibrant and focussed Donations Assistant to join our busy Individual Giving Team. This position will be based at our head office in Leatherhead, but hybrid working is available.

As our Donations Assistant it's your responsibility to process all online charity donations and trading arm payments. You will also be taking donations over the phone, answering supporter queries and helping to process offline donations during our busy periods. Supporter Care is at the heart of all we do, and this role is pivotal in ensuring that all our supporters receive the best possible experience and feel part of the Combat Stress family.

The successful candidate will have a keen eye for detail and possess excellent organisational skills. You need to be approachable, responsive, work well within a team and be able to apply a common sense approach to solving day to day problems. An intermediate level of knowledge of Microsoft Excel and Word is essential. Previous experience working with online donation sites like JustGiving, or a charity CRM like Raiser's Edge would be an advantage.

This role is subject to a DBS check.

As a healthcare environment, and for the health and wellbeing of our staff, veterans and visitors, we encourage everyone at Combat Stress especially professionals that are veteran facing to take up the offer to be fully vaccinated against Covid-19.

What we offer:

You will work within a reputable charity that is constantly evolving to meet the needs of our veterans, that has a fantastic cause and a committed follower base.

Benefits:

27 days annual leave, with an increase to 30 days annual leave upon 5 years of continuous service, plus bank holidays and an additional increase to 33 days annual leave upon 10 years continuous service, plus bank holidays.

Competitive stakeholder pension scheme - contributions matched up to 11% of salary

Discount shopping vouchers

Cycle to work scheme

Access to the Employee Assistance Programme

Flexible working

Access to Blue Light Card scheme

Death in Service Scheme

Plus many more.

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