IT Infrastructure Engineer

Job description

IT Infrastructure Engineer

Key benefits include:

• Attractive salary based on experience
• Annual bonus
• Pension matched to 7.5%
• Earn an extra day off per month with time in lieu
• Free onsite gym
• 25 days holiday
• Free parking/electric charging
• Based onsite Redhill

Opportunity for an IT Infrastructure Engineer with a successful, growing organization with headquarters based in Redhill, Surrey.

In this role, you will provide day-to-day hands-on technical support and management of the internal Corporate and Customer IT Infrastructure and projects. You will work as part of the IT team delivering a quality 24/7 service to internal users (both at HQ and remote users) and nominated customer gateways, Servers and laptops.

Please note you must be eligible for and happy to undergo UK Security Clearance (SC/DV) if you don't already hold it.

Key Responsibilities will include:

• Build/Maintain/Support the physical and virtual environment, network storage, backup and recovery systems in the organisation core networks. This includes the necessary daily maintenance and IT administration of the network to ensure high service availability.
• Build/Maintain/Support corporate IT infrastructure for the Global HQ, hosting environment as well as remote offices and customers, ensuring seamless integration and operation.
• Ensure that all server builds and networks (both Corporate & Customer) are configured in accordance with Corporate/Customer IT Security policy and accreditation standards, as well as the management and support of the security infrastructure.
• Maintain software compliance for all server operating systems, server applications and client licences, recording purchases and usage details including regular audits.
• Monitor usage/performance ensuring Servers/services are working correctly and efficiently.
• Management of the email infrastructure including Exchange, cloud continuity services, SPAM filtering and mobile device management (MDM).
• Ensure compliance with the department's change control process and procedures
• Follow departmental change control processes and procedures and contribute to the CCB meetings

As part of the Global IT Infrastructure support team, your support responsibilities will include:

• Be part of the IT support team for corporate users and nominated customers, fault finding and solving problems, ensuring you own the problem until resolution, ensuring users are regularly informed of progress and that all issues are logged.
• Be part of the 24/7 on-call IT rota responding to emergencies as required, including remote access or site visits for corporate network and users as well as nominated customer networks.

Key skills and experience required:

Mandatory

• HND/Degree or equivalent in Computer Science or related discipline OR at least 10 years applicable experience working in a demanding environment within a busy 100+ user network including remote sites/users.
• In-depth experience of virtual environments (VMware).
• In-depth experience of Email Services Inc. Microsoft Exchange, Spam Filtering, cloud messaging and continuity services.
• In-depth understanding of core Windows OS administration skills, Active Directory Management Inc. Group Policies, user/group management, PowerShell.
• In-depth knowledge of maintaining server hardware and storage hardware (NAS, SAN).
• In-depth understanding of IT Security (anti-virus, hard drive encryption, client hardening and authentication).
• In-depth experience of High Availability environments inc. clustering and disaster recovery.
• A sound technical understanding in IP network fundamentals.
• Must be able to be able to achieve Direct Vetted Status (DV).

Desirable

• Linux knowledge an advantage
• Experience of Blackberry UEM server or Mobile Device Management (MDM).
• Experience of administering and supporting IP phone systems.
• In-depth experience of SNMP monitoring tools.
• A sound technical knowledge of any of the following: Endpoint Central, McAfee/Trellix Security, WebMarshal, Veeam, Microsoft SQL Server.
• Relevant Microsoft qualifications are a strong bonus