IT Support Engineer

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Job description

IT Support Engineer

Location: Remote (Home-Based with Travel to Customer Sites)
Salary: £26-28,000 per annum (depending on experience)
Employment Type: Full-Time

Join Our Client as a 1st Line Support Engineer - Fully Remote Opportunity with Great Benefits!

Are you passionate about technology and delivering outstanding customer service? As a 1st Line Support Engineer, you'll be at the forefront of solving technical queries while working in a dynamic, fully remote environment. You ll gain exposure to the full IT landscape, not just a narrow subset of technology, making this a perfect opportunity for anyone who thrives on learning the latest technologies and making an impact.

Why You ll Love This Role:

Work Remotely: Enjoy the freedom and flexibility of working from home while staying connected with a supportive, collaborative team. You ll also have the opportunity to visit customer sites, adding variety to your routine.
Grow Your Skills: Our client offers sponsored training and development programs, along with a technical exams incentive scheme, so you ll be continually enhancing your knowledge and career.
Comprehensive Health & Wellness Package: Benefit from private medical insurance and their Employee Assistance Programme to support your well-being.
Generous Leave: You ll receive 20 days of annual leave, plus bank holidays, and even a day off to celebrate your birthday!
Tech Perks: You ll be provided with all the necessary IT equipment and a company mobile phone, ensuring you re set up for success.
Financial Security: Their company pension scheme will help you plan for the future.

Why You'll Love This Role:

Be the first point of contact for technical queries via phone, email, and their ITSM tool.
Manage and progress tickets, ensuring clear and consistent communication with clients.
Work closely with 2nd and 3rd Line teams to deliver timely solutions.
Visit customer sites as needed for face-to-face support.
Stay ahead of emerging technologies to deliver the best service.

What Our Client Are Looking For:

A background in Managed Service Providers (MSP) or B2B environments.
Experience with Office 365, Azure, Windows 11, macOS, and iOS.
A proactive problem solver who is self-motivated and adaptable.
Excellent communication skills with a passion for delivering first-class service.

Ready to Join? If you re excited about advancing your career while enjoying great benefits and a flexible working environment, they d love to hear from you.

Position Details:

Full-time, Permanent
Monday - Friday schedule
Fully Remote with occasional customer site visits

How to Apply

Apply now through the companies dedicated recruitment portal and take your career to the next level!

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