Resident Liaison Officer

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Job description

Andersen James are currently supporting a large housing association who are looking for an RLO based in East Sussex.

This Resident Liaison Officer serves as the primary point of contact for residents during estate services, planned reinvestment, and maintenance works. The role involves organising and attending resident meetings, conducting site visits, and ensuring clear communication about ongoing work. The officer is responsible for handling complaints, analysing customer satisfaction data, and promoting resident involvement in various forums and focus groups.

The ideal candidate should have experience in asset management or property functions, with strong communication and interpersonal skills. They must be adept at facilitating resident involvement, providing high-quality customer service, and using IT tools to produce reports and documents. The role requires a self-motivated individual who can work independently, manage a flexible workload, and solve problems creatively.

Key responsibilities include:

• Acting as the main point of contact for residents during property works
• Organising and attending resident meetings and consultations
• Handling complaints and analysing customer satisfaction data
• Preparing and presenting performance reports and KPIs
• Promoting resident involvement in working parties and focus groups

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