Service Manager

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Job description

Our client, a specialist in air conditioning, is currently recruiting for a Service Manager to join their expanding and forward thinking team. The Service Manager will be responsible for managing engineers and the Service Administrator.

Key Responsibilities for the Service Manager

• To oversee the effective administration of the Service calendar, ensuring that the Service Coordinator books and allocates works in an efficient and logistical manner.
• Act as the dedicated account manager for allocated sites, scheduling proactive maintenance visits, remedial works and call outs as appropriate.
• Provide proactive feedback to allocated sites, advising on recommended upgrade works to extend the life and improve efficiency of their system.
• Attend reactive client calls and meetings as required.
• Proactively arrange key account check-ins and proactive reporting on status of contract and outstanding works while building relationships with stakeholders.
• Process quotations, invoices and purchase orders and using the company using the company accounts software.
• Quality check engineering reports following attendance to allocated sites, issuing copies to clients promptly.
• Track contract billing on Maintenance balance sheet ensuring renewals are managed 90-days prior to expiration.

Key Experience for the Service Manager

• Previous experience of managing a team.
• Experience in HVAC sector, FM or Contract management is required.
• Experience dealing with a range of stakeholders with a diplomatic and professional approach.
• Strong IT skills and experience of using accounting software is preferable.

Please apply as directed!

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