Retail, Tourism and Events assistant

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Job description

MDCV UK

MDCV UK has a vision to bring the finest English and Provençal wines to the UK market. We have a long history of producing award-winning Provence Rosé and English Sparkling Wines, with an extensive infrastructure, both in France and the UK. We will be the largest producer of wine in each of these regions by 2024, with a combined production of over 10 million bottles annually.

Our French estates span over 1000 acres and are already established in many global markets, with sales of over 4 million bottles. In the UK, we are establishing the largest single vineyard site, based in Kent, and plan to be in full production from 2024.

As a business, we strive for innovation and use many cutting-edge techniques in our vineyards and winemaking. The ambition and scale of what we do allows us some of the most efficient operations in the world, while still producing high quality wine of award-winning standard.

We have a passion for sustainability and manage all our vineyards organically, while also employing pioneering techniques to minimise our impact on the environment, such as composting organic waste, harvesting rainwater and heating our sites using natural sources, such as ground source heat pumps.

While learning from our history and building for our future, we plan to revolutionise the English wine industry for the better.

Key responsibilities

• Hosting vineyard and winery tours which will include teaching a group of guests the processes of still and sparkling wine making.
• Ability to anticipate guests needs and exceeding their expectations.
• Good retail skills and able to assist guests select their wine.
• Ability to upsell and be able to reach individual sales targets.
• Assist in food prep and coffee making using a machine.
• Administration duties to include answering the phone, taking bookings and enquiries and assisting guests with information.
• Maintaining a clean and safe environment to ensure the shop is beautifully presented.
• Assisting with events.

Essential requirements

• An interest/knowledge of Wine.
• Good communication skills.
• Ability to stay calm in a fast paced environment.
• To establish and maintain good working relationships with colleagues and departments.
• Hospitality/Retail experience.

Desirable but not essential:

• WSET 1 - 2 or above.
• Previous tour guide/wine related job role
• Food prep/barista experience.

Hours: 20 Hours a week fixed Rota although flexibility required this is inclusive of 2 weekends a month.

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