Resident Liaison Officer

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Job description

Our client has established itself as a well-regarded refurbishment contractor providing building maintenance services within the public sector, for 80 years, predominantly to local authority housing associations. Working as a close-knit team, the organization has successfully proven its ability to be a serious competitor in the construction industry.

We are seeking a dedicated and empathetic Customer Support Representative to join one of our bustling project teams, working in and around Adur, Worthing, and Chichester. You will play a crucial role in facilitating effective communication with residents of diverse backgrounds during construction and maintenance projects.

Main Duties:

• Prepare correspondence addressing issues such as access, delays, changes/additions to works, and resolving resident concerns.
• Handle residents' complaints and issues through email, phone, or home visits.
• Collect Key Performance Indicators (KPIs) upon work completion and log the results.
• Arrange appointments for workers and subcontractors where necessary.
• Build strong relationships with residents to ensure satisfaction and smooth project execution.
• Participate in team meetings to discuss planned construction activities, ensuring targets and client specifications are met.

Essential Skills/Knowledge:

• Full UK Driving License.
• Strong face-to-face customer service experience.
• Confident and calm communicator within a face-to-face environment.
• Strong time management and organizational abilities.
• Flexible to accommodate the needs of the residents.
• Able to communicate effectively with people from diverse backgrounds.
• Basic IT knowledge.

Package:

• Salary: 24,000 to 30,000 per annum.
• Company Car + Fuel Card.
• 21 days of holiday + bank holidays and Christmas closure.
• Birthday day off.
• Company pension.
• Healthcare/Life Insurance.
• Company-branded uniform, PPE, work phone, iPad.
• Company events and discount portal.

Additional Information:

• A DBS check will be carried out on your behalf at the company's expense.
• You must be eligible to work in the UK.
• Six-month probationary period.
• As part of the interview process, you will be required to complete an aptitude test.

Working Hours:

• Monday to Friday
• 8:00 AM - 5:00 PM (1 hour for lunch).
• 40 hours per week.

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