Customer Service Assistant

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Job description

About Us:

CRM Students is one of the UK's leading providers of student accommodation, committed to offering a high standard of living for students across the country. As we approach the start of the academic year, we're looking for a Customer Service Assistant to join our team and ensure our properties are ready to welcome new students.

Role Overview:

As a Customer Service Assistant, you will play a crucial role in helping us prepare our properties for student arrivals. This role is perfect for someone who is organized, detail-oriented, and enjoys working in a fast-paced environment. You ll assist with administrative tasks and help ensure the smooth setup of accommodation, making sure everything is in place for a great student experience.

Key Responsibilities:

• Assist with the administrative tasks related to student move-ins, including processing paperwork and updating records.
• Help with the setup and preparation of properties, ensuring that all rooms and communal areas are ready for students.
• Conduct property inspections and report any issues or maintenance needs.
• Coordinate with the property management team to ensure all necessary supplies and materials are in place.
• Provide support on move-in day to ensure a smooth and efficient process for students.
• Answer any queries from students or parents regarding the accommodation.

Requirements:

• Strong organizational and time management skills.
• Attention to detail and a proactive approach to problem-solving.
• Excellent communication skills, both written and verbal.
• Ability to work independently as well as part of a team.
• Previous experience in a customer service or administrative role is desirable but not essential.
• A positive attitude and willingness to help.

What We Offer:

• A dynamic work environment with a friendly and supportive team.
• The opportunity to gain experience in the property and student accommodation sector.
• Competitive hourly rate.
• The chance to play a key role in welcoming students to their new home.

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