IT Team Leader

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Job description

• Opportunity to play a key role in managing our relationship with third party suppliers.
• Based at our Ryon Hill office with excellent facilities and surroundings.
• Hybrid working with the option to work 80% of your hours from home.

About the role

We have an exciting opportunity for an IT Team Leader to join the Master Data Management team within Customer Applications and Data. In this important role, you'll be responsible for the oversight of the Data Stewardship team, along with a team of Data Analysts and third-party suppliers. You'll play an important role in managing the team effectively, enabling your direct reports to thrive within their roles and impact the team in an effective way whilst supporting career progression.

You'll also play a key role in managing the incident management queue within the team. Managing a high volume of incidents, you'll ensure your team of offshore contractors meet their SLAs. You'll ensure they remain committed to resolving issues and that they're escalating and working with the business to get incidents resolved. You'll manage the relationships with our third-party suppliers ensuring we maintain an effective working relationship with them, reported any inconsistencies in performance and managing any concerns.

Using your resource management skills, you'll ensure the team is well equipped to cope with peaks in demand and you'll ensure our third-party suppliers are meeting expectations. You'll play a key role in building relationships with teams across the business as the Master Data Management team continues to play a key role for the business.

About you

As the IT Team Leader, you'll demonstrate excellent organisation and flexibility with the ability to juggle multiple priorities. You'll have proven stakeholder and third-party management experience and have demonstrable experience in resource management.

To be successful in this role, you'll also have:

• Experience within a leadership role with line management responsibilities.
• An understanding of major incident management processes along with incident management experience (desirable)
• Knowledge of Master Data Management (desirable)
• Experience within a financial services or insurance environment (desirable)

At NFU Mutual, we support an inclusive workplace and value all the differences that make us unique. We celebrate the creativity and innovation that comes from diverse perspectives and experiences and share a common vision of doing the right thing for our customers and employees.

We recognise that some candidates may experience barriers during the recruitment process. So, we encourage candidates to discuss any adjustments or accommodations they need to be the best they can be throughout our recruitment process.

We're proud to be a Disability Confident Employer, a Race at Work and Women in Finance Charter signatory and welcome applications from people of all backgrounds, regardless of age, ethnicity, disability, neurodiversity, gender, religion, marital status, sexual orientation, or socioeconomic background.

Benefits and Rewards

When you join our team, you can expect a supportive culture and an attractive range of rewards and benefits including:

• Up to £50,000 annual salary (depending on experience)
• Annual bonus (up to 17.5% of salary)
• Contributory pension scheme, up to 20%, including your 8% contribution
• 25 days annual leave + bank holidays + buy/sell/save holiday trading scheme
• A Family Friendly policy that helps you balance your work and family responsibilities
• Access to savings at High Street brands, travel and supermarkets
• £20 contribution to a monthly gym membership - subject to T&Cs
• Health and wellbeing plan - cashback for dentist, opticians, physio and more
• Access to voluntary benefits, including health assessments, private medical insurance and dental insurance
• Employee Volunteering - volunteer in the community for one day each year
• Unlimited access to Refer a Friend £500 bonus scheme
• Life Assurance cover of 4 x salary
• Employee discounts of 15% on a range of NFU Mutual insurance policies.

Working at NFU Mutual

We're one of the UK's leading general insurance and financial services companies. For over 110 years we've put our customers at the heart of everything we do. Our people are just as important to us. We pride ourselves on being a great place to work and we're one of only 60 companies across the globe to receive a Gallup Exceptional Workplace 2024 award, and one of only 2 companies to receive the award for the ninth consecutive year. We were also named in the LinkedIn Top 25 Companies List 2021, the Glassdoor Best Places to Work UK List 2023 and 2024, and were recognised as a certified UK Top Employer by the Top Employers Institute in 2023 and 2024.

We offer a supportive culture where we empower and inspire our people to perform, offer them opportunities to grow, and recognise and reward their contribution. Our people are proud to work for a company that respects them and their communities, and they trust us to be financially sustainable, so we are successful now and in the future.

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