Repairs Administrator

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Job description

Job Opportunity: Repairs Administrator (Temporary)

Position: Repairs Administrator
Contract: Temporary, 3 Month contract
Possibility of Extension: Yes, based on performance
Pay Rate: 11.79 per hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: CV10 7QR

Job Purpose:

To deliver an excellent day-to-day core housing repairs service. This includes technical support, receipt and dealing with repair enquiries, requests, complaints, comments, work scheduling and making appointments

Key Responsibilities:

• The day-to-day delivery of core housing repairs service. This includes technical support providing full administrative duties to run operationally the voids, planned maintenance and reactive repairs sections.
• Allocate work effectively in line with the volume and time required to complete jobs to ensure that trade operatives and subcontractors achieve performance levels.
• Analyse customer satisfaction rates and make recommendations to ensure that Targets are achieved.
• Liaise closely with the housing management team to address repair enquiries and provide advice to resolve repair queries/problems.

Qualifications and Experience:

• Must have experience of working in the social housing sector
• Relevant experience in work planning and utilising IT systems
• Relevant experience in the repairs and maintenance sector
• Experience in a customer-focused service
• Building Construction or trade-related qualification at NVQ 3 is desirable

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