Service Advisor

---

Job description

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where every day is different?

We have an exciting opportunity for a Service Advisor to join our dynamic automotive client in Smethwick.

The company has been going from strength to strength and has facilities in a number of countries and an impressive global customer base to match.

As a Service Advisor, you will be at the forefront of the business, acting as a vital link between their customers and various departments. Your dedication to delivering outstanding service will ensure your customers receive the highest level of satisfaction.

Key Responsibilities:

• Collaborate seamlessly with different departments to ensure our customers receive top-notch service, including stock management, order processing, and resolving any issues promptly.
• Efficiently handle sales orders for both counter and contract customers, providing a professional and friendly experience.
• Embrace versatility by taking on various roles such as Parts, Service, and Sales, and handle customer inquiries effectively.
• Provide regular reports and feedback to your line manager, addressing any areas of concern.
• Offer product and pricing information, demonstrating technical expertise and product knowledge.
• Coordinate product deliveries and collections, ensuring smooth logistics.
• Manage warranty issues and claims for counter and contract customers.

The company will offer you a basic salary of 27K - 30K, 25 days holidays, 3 x salary life cover, Monday to Friday 8am - 5pm (hour for lunch). After 12 months the company will increase pension contributions to 5%.

What the company would like from you:

• Proficiency in MS Office, especially Excel and PowerPoint.
• Willingness to travel as needed.
• Technical awareness and knowledge of automotive parts and services.
• Hold or be willing to work towards an Institute of Sales and Marketing Management (ISMM) Level 3 Award, Certificate, and Diploma in Advanced Sales and Marketing, or possess two years of sales experience.
• Possess a valid driving licence.

We want to hear from you if you are ready to join a dedicated team that values customer satisfaction and fosters professional growth!

Please apply and Stewart Lupton, JSL Solutions - Automotive Aftermarket Recruitment, will be in touch.

JSL - Recruitment The right way.

Specialists in:

• Automotive Aftermarket Recruitment
• Sales and Marketing Recruitment
• Senior Appointments and Executive Search

We would like to hear from: parts advisor, parts specialist, technical engineering, technical sales, assistant branch manager, account manager, sales advisor, parts guru, branch manager, sales manager, business development.

<!– job description page –>