Warranty Administrator

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Job description

Position: Warranty Administrator
Location: West Bromwich
Salary: 22,000 - 26,000 per annum

About Us:

Our company is a leading motor company based in West Bromwich, dedicated to delivering exceptional service and quality to our customers. They are currently seeking a detail-oriented and proactive Warranty Administrator to join their team and support the aftersales department.

Key Responsibilities:

• Process and submit warranty claims accurately and promptly to the manufacturer or warranty provider.
• Verify warranty coverage and liaise with service advisors and technicians to obtain necessary repair documentation.
• Review, approve, and monitor warranty claims to ensure compliance with manufacturer policies and guidelines.
• Maintain up-to-date records of all warranty transactions and claims, including parts and labour costs.
• Handle warranty queries and communications from customers, manufacturers, and suppliers.
• Conduct regular audits of warranty procedures to identify any discrepancies and ensure continuous improvement.
• Collaborate with the service and parts departments to resolve any warranty-related issues efficiently.
• Assist in preparing reports on warranty claim activity and costs for management review.
• Keep up-to-date with manufacturer bulletins, recalls, and warranty policy changes.

Requirements:

• Previous experience as a Warranty Administrator, Service Advisor, or similar role within the motor industry.
• Strong knowledge of warranty policies, procedures, and manufacturer guidelines.
• Excellent attention to detail and strong organizational skills.
• Proficiency in using automotive management software and Microsoft Office applications.
• Good communication skills and the ability to build strong relationships with customers, colleagues, and manufacturers.
• Ability to work independently and manage multiple tasks in a fast-paced environment.

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