Income Officer

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Job description

We work together We make things better We do the right thing

Rooftop Housing Group is a modern, dynamic and flexible social business, aiming to deliver high quality, value for money services. We are proud of our people and what we achieve, making a positive impact on lives every day.

We need high performing people at all levels who can champion our culture, live our values and facilitate high performance in others, encouraging applications from all candidates with the right experience and qualifications. Supporting individuals to request reasonable adjustments that will help them to perform to the best of their abilities and make them feel more comfortable. We strive to maintain a skilled knowledgeable and motivated workforce who are empowered and engaged through working in a supportive working environment.

Equality, diversity, and inclusion

We are committed to creating an inclusive culture that celebrates the diversity throughout our teams and in the communities we serve.

Some of the examples where we put this into practice include celebrating Pride month through our Inclusion Alliance, being a Disability Confident employer and, signing up to the Armed Forces Covenant. We make every effort to achieve equality of outcomes in all aspects of our employment including recruitment and selection, training and development and employment practices.

Please let us know if there is anything we can do to make this application process more accessible.

The benefits

We want to ensure you are rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Flexible working
• Holiday buying and selling scheme
• A day s paid leave for your birthday or annual celebration
• 2 days paid leave to help with a house move once you have completed your probationary period
• Life assurance
• Health cash plan, which includes a range of treatments including dental treatment, physiotherapy, consultation, and 24-hour free confidential helpline
• Company contribution to mindfulness and fitness e.g. discounted gym membership, fitness classes or mindfulness apps.
• Online discount with a number of retail, supermarkets, cinema, insurance, and holidays.
• Funded training and sponsored qualifications.
• 2 days paid volunteering leave per year.

About the role

We are looking for an Income Officer to work closely with our Neighbourhood Officers and take responsibility for the timely and effective recovery of rent arrears, service charges, and sundry debts within a designated area. In this role you will coordinate and manage legal action to recover rent arrears and other debts, as well as provide a liaison service between the organisation and housing benefit teams across a range of local authorities and with the Department for Work and Pensions. You will also offer financial inclusion advice, information and support to customers and provide debt awareness advice.

About you

As an Income Officer, you will need to be able to leverage a background in assisting customers with financial challenges, drawing on transferrable customer service skills to effectively engage and guide a wide range of clients, including those in vulnerable situations. Strong organisational skills will help you meet deadlines, prioritise tasks, and handle multiple cases efficiently. Familiarity with Microsoft Office tools such as Word, Excel and Outlook will support your documentation and reporting responsibilities. You will need excellent communication and empathetic listening skills to address customer concerns, provide clear information and negotiate positive outcomes. Additionally, a proactive approach to learning will help you keep up-to-date on relevant legislation and referral pathways to ensure customers receive the specialised support they need.

Closing date: 9am on 11 November 2024

Please refer to the recruitment pack upon completion of your application.

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