Operations Manager

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Job description

Role Overview

Drive and rollout successful network expansion and develop operational teams to ensure targets are met, while maintaining contract performance and quality standards.

Responsibilities

• Client management lead to support key workstreams
  
• Delivery of Fibre, FTTP projects - utilising PIA, underground and overhead
• Resource management, to include subcontract teams to meet demands and challenges
• Help develop required department structure
• Management reporting into client and internal senior management
• Representation of the company at client meetings
• Oversee the running of all field operations
• Ensure the whereabouts of staff tracking them with progress reports
• Management and development of staff (monthly 1-1's, team meetings, objective setting, performance management )
• Field visibility 2-3 times a week to drive performance with the field teams
• Weekly reporting to the Head of Department
• Daily calls to drive the plan vs actuals delivery from the field
• Weekly planning sign-off for the following weeks plan
• Own and drive the incentive scheme and govern compliance
• Own the safety plan for all field employees
• M anagement of the P&L, costs and budgets for your areas
• Adherence to health, safety and environmental policies

Skills, Qualifications & Experience

• Previous, practical experience in Operational Manager capacity
• Minimum of 3 years' experience in Telecoms and FTTP Networks
• NRSWA Accreditation (desirable)
• Experience in managing field operational teams in an FTTP delivery environment
• Strong skills in client management, planning and resource management
• Proficient with Microsoft Office (Word, Outlook, Excel) and working knowledge of work management systems
• Well organised and professional
• Effective leadership and communication skills
• Self-motivated, and able to motivate others effectively

Salary & Benefits

• Car allowance
• 25 days holiday + bank holidays
• 3x life assurance
• Employee Assistance Program (discount from high street retailers)
• Private healthcare
• Free eye test vouchers
• Employee referral scheme
• Pure Gym discount
• Virgin Media - 'My Rates' discount
• Occupational Health
• Access to apprenticeships

Please note that you will need to be based within 1 hour commute of the offices in the West Midlands.

Svella Connect is a leading provider of telecoms and digital infrastructure, building and installing high-speed broadband networks to help connect businesses and residents with full-fibre internet. With depots in Warrington, Leeds and Kirkby in Ashfield, Nottinghamshire, we are a leading contractor for telecoms and internet providers such as Virgin Media and carry out a range of projects across Yorkshire, Midlands and the North West.

Our vision is to be the employer of choice in the industry by investing in long-term growth, introducing technology, innovation and developing efficient ways of working to ensure excellent service for our clients and their customers.

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