Neighbourhood Officer

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Job description

We are seeking an enthusiastic and proactive Neighbourhood Officer to join a dynamic housing team. This is a highly visible, front-line role responsible for delivering a responsive and customer-focused tenancy and estate management service. You'll play a critical part in sustaining tenancies, ensuring community safety, and maintaining high standards across neighbourhoods, making a real difference to residents and the wider community.

The Role
Deliver a proactive and effective neighbourhood management service, addressing tenancy breaches and anti-social behaviour within agreed timescales.
Manage void properties, ensuring rapid turnaround and meeting performance targets for re-letting.
Conduct welcome visits for new tenants, explain tenancy obligations, and identify vulnerabilities or safeguarding concerns to provide tailored support and referrals.
Work with tenants, resident associations, and community groups to address local priorities, including organizing minor environmental clean-up campaigns.
Collaborate with other teams, external agencies, and service providers to support community cohesion and resolve local issues effectively.
Participate in regular inspections of communal areas and Independent Living Schemes, identifying and addressing repair or maintenance needs promptly.
Maintain accurate records of actions, inspections, and referrals, ensuring compliance with policies and data protection standards.

The Ideal Candidate
NVQ Level 3/BTEC National Certificate or equivalent, or significant relevant experience.
Proven background in social housing, tenancy or estate management, or community safety work.
Excellent communication and customer service skills, with the ability to manage competing priorities, meet deadlines, and work effectively with residents, colleagues, and external partners.
Confident using Microsoft Office and bespoke IT systems to maintain records and deliver results.
Willingness to work flexible hours and travel as required to meet the needs of the service.
Strong understanding of local housing issues and a commitment to promoting equality and diversity in service delivery.

If you are interested in this role and meet the criteria above, please send us your application today. If you have any questions about the vacancy, please click APPLY NOW.

If you do not hear from us within 48 hours of applying, your application has been unsuccessful.

Footnote
If you feel that this job matches your skills but not the rate, location, or seniority, please feel free to send us your CV anyway. We constantly recruit for similar roles across all levels, UK-wide, and would be pleased to speak with you confidentially about your employment status.
Even if you're currently satisfied in your role, we welcome calls from housing professionals looking to make future connections. Our specialist team at Carrington West has over 100 years of combined experience in this market. For more information, call Zubair at Carrington West on (phone number removed).
By applying for this position, you agree for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will only be shared with third-party clients for roles relevant to your application. You may withdraw consent at any time by contacting us.

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