Payment Operations Analyst

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Job description

We're looking for a Payment Operations Analyst to join us in Bradford.

Our mission is to deliver simple and efficient processing with a controlled, quality service, so that our customers can deliver for theirs.

The team is responsible for Purchase to Pay, Billing, Customer Payments, and Accounts Receivable, Bank Reconciliations and Travel and Expenses.

We provide these services to our colleagues across Europe and the US, including to VirginMedia-O2, Virgin Media Ireland, our head offices and a number of exciting new ventures.

This is phenomenal opportunity for you to work as part of a world-class team within Payment Operations. In return, we will support and develop you to help you take your career in the direction you want, with regular opportunities to develop new skills and work in new areas. You will receive regular reviews with a focus on your career-development and job satisfaction.

What will you be doing?

• This role provides first line functional support to the business and our suppliers for our procurement systems, by phone and by email.
• It involves collaborating with a wide range of people to deliver outstanding customer service for our colleagues and suppliers.
• Updating master data in the procurement system e.g. user access, vendors, catalogue listings, accounting cost centres etc.
• Monitoring and resolving transactions which have failed to complete successfully, e.g. approved purchase requisitions which have not generated purchase orders, or invoices which have not interfaced.
• Supporting users to create, process and maintain their PRs and POs.
• Managing Chatbots and assigning tickets to the relevant departments.
• Raising change requests with Finance Systems team where required, and partnering with them to test the changes.
• Training users on how to use the procurement and helpdesk solutions.
• Driving the automation agenda, identifying improvements and automations which increase our efficiency and governance.

We tend to look for people with:

ESSENTIAL SKILLS & ABILITIES:

• Confident investigating and resolving IT problems.
• Strong communicators who can represent the team externally.
• Ability to work to tight timelines and meet targets without compromising on quality.
• Good attention to detail, excellent self-review skills, and a right-first-time mentality.
• Flexible, adaptable and keen to learn new skills.
• Interest in automation technologies.

DESIRABLE SKILLS & ABILITIES:

• Project management experience
• Proficient use of German in a business environment
• Experience of working with Finance / Procurement systems such as Oracle, SAP, Ariba, RightNow.
• Strong Excel skills

What's in it for you?

• Competitive salary + Bonus where applicable
• 25 days annual leave with the option to purchase 5 more
• Access to wellbeing and mental health benefits such as the Calm app, personal medical, critical illness cover and dental insurance
• Matched pension contribution up to 10%
• Access to our car benefit scheme
• Access to our online learning platform to continue to develop and grow your career with us
• The chance to join an innovative, fast-paced and passionate team

Who we are:

Join Liberty Global and Shape Tomorrow's Connections Today!

At Liberty Global, we connect people through cutting-edge technology. As a world leader in broadband, video, and mobile communications, we invest in fibre and 5G networks, providing over 85 million fixed and mobile connections through leading brands, such as Virgin Media O2, VodafoneZiggo, and Telenet. Our Ventures portfolio has strategic stakes in over 75 companies in content, tech, and infrastructure, including ITV, Formula E, AtlasEdge, and Egg. We prioritize diversity, equity, and sustainability, using technology for good. If you're entrepreneurial and thrive on challenges, join our high-performing team.

Liberty Global is an equal opportunity employer, committed to an inclusive environment and accommodating all candidates. We're eager to hear from you, no matter your background.

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