Assistant Front Office Manager - Leeds

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Job description

Assistant Front Office Manager - Leeds

Assistant Front Office Manager Competitive + Benefits

Crowne Plaza Leeds, Leeds LS1 4DL

Why join us?

As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK's Top 6 Best Places to Work in Hospitality 2023!

• Stays across the UK at employee rate (a HUGE discount!)
• Discounted Friends and Family rates (that'll make you really popular!)
• 50% off food and beverage in our hotels
• A range of development and apprenticeship programmes
• We're committed to your development and progression with lots of promotion opportunities
• You'll get all meals on duty (because hard work is hungry work!)
• Uniform provided
• We're big on all things reward and recognition and celebrate success throughout the year
• Commitment to your health and well-being
• Flexible working arrangements
• Discounted use of leisure facilities
• Refer a Friend incentives to influence your earning potential.

The Role

As 'Assistant Reception Manager' you'll be on the front line, delivering on our mission!

You'll understand the importance of a fantastic first and last impression to the happiness of our guests. You'll be a passionate leader with the ability to motivate, and support your team in order to meet your financial goals and keep your department running smoothly. You'll have high standards when it comes to guest experience and brand standards and you'll take ownership and pride in your work.

What you'll be doing

• Top quality Customer service
• Coaching and Training
• Supporting with the day to day running of the reception
• First point of contact for our guests
• Checking guest in and out, processing payments
• Excellent knowledge of the hotel facilities and services we offer
• Maximising revenues and achieving financial targets
• Delivering brand standards
• Administration and Technology savvy
• Available to work when the team and customer needs you

What'll make you a great fit for us here at Valor

You'll never falter on striving for exceptional quality and standards. You'll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You'll be methodical and have high expectations of yourself and others. You'll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

What you'll become a part of

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 35 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo, AC by Marriott Hotels and Courtyard by Marriott, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

Hotel Description

A sleek, urban hideout nestled directly in the heart of the city, Crowne Plaza Leeds is an ideal meeting spot for international travellers via the nearby Leeds Bradford airport, with excellent rail and motorway links across the North. The hotel offers 7 event spaces and can accommodate up to 200 guests in its conference centre, with a large breakout space and outdoor terrace for downtime. Fitness and wellness facilities ensure guests can maintain their routine and unwind after business.

Valor Hospitality Europe has established itself as a respected, successful and dynamic management company, known for having highly engaged people, delivering great levels of hospitality with commercial expertise second to none.

Please visit to learn more about our existing hotels, other exciting job opportunities and our company.

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