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Client Support & Process Improvement Manager

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MLR Associates 40000.00 British Pound . GBP Per annum

2024-09-24 12:35:15

Job location Leeds City, Yorkshire, United Kingdom

Job type: fulltime

Job industry: I.T. & Communications

Job Contact: Scott Marcoons

Job description

  • Global Leading Solutions Provider
  • Product Management, Process Improvement
  • Team Management - Multi Site
  • Award Winning Products/Solutions
  • Hybrid Working/Leeds/Surrey HQ
  • £35-40k salary + benefits

Our client a global leading award winning solutions provider is currently looking to hire a Client Support & Process Improvement Manager to manage a team of 14, supporting clients, improving internal process/performance and work with, develop, support and train team members to intimately improve output.

Attributes:-

Your commitment to excellent customer service, team management/development and process improvement will see you win in this role.

You will be an enthusiastic driven multi-tasker who thrives in a fast-paced Back Office environment and has:

  • Experience managing, training and supporting a team
  • Platform based support experience
  • Training and onboarding experience
  • Proven process improvement experience
  • Intuitive problem solver
  • Great team player, a passion and desire to make a difference
  • Self motivated and proactively finding new ways to challenge the status quo
  • Strong financial and strategic skills
  • Initiative and ability to work autonomously
  • Attention to detail and follow-up/Process driven and takes ownership
  • Experience with computers and applications software, including Microsoft Word, Excel, and PowerPoint and SalesForce database skills required

Inform a friend!

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