HR Advisor - Contact Centre

---

Job description

Here at and Jet2holidays, we're looking for a HR Advisor to support our Contact Centre area of the business. The role will be based at our Head Office in Leeds and you'll be supporting 1000+ colleagues within our contact centre.

Reporting to the HR Business Partner, our HR Advisor will provide generalist HR advice, support and guidance to some of our senior stakeholders within high-profile areas of the business. You'll be given the autonomy to make real-life changes and improvements to your business area whilst working closely with the HR Business Partner and wider HR team.

The role is a great opportunity to gain exposure to some of our senior stakeholders within our business who will look to you as a centre of excellence for all HR-related matters and you'll either be dealing with high-volume general queries or more complex queries on a smaller scale.

As our HR Advisor, you'll have access to a wide range of benefits including:

• Hybrid working (we're in the office 2 days per week)
• Access to a generous discretionary profit share scheme
• Buy and sell annual leave

What you'll be doing:

Our HR Advisor will act as the first point of contact for General HR queries, providing accurate and timely advice on a high-volume basis. Key responsibilities include: -

• Identifying where HR issues/queries need to be escalated and referring them to the appropriate level of HR management to ensure relevant action is taken.
• Monitoring, analysing and reporting on key HR Data/KPI's such as turnover of staff, sickness absence etc. to identify key data trends and working with the HR Business Partner to identify and address any underlying issues.
• Developing and updating internal HR guidance/procedures on key HR processes as and when required to ensure consistency and efficiency of service within the HR team.
• Assisting the HR Business Partners/Training Manager in training and coaching managers on key policies and procedures, ensuring they have the right skills to effectively manage their team.

What you'll have:

We're looking for somebody with experience in high-volume, complex ER cases, who can prioritise their workload and work to deadlines. You'll also have: -

• Can challenge and influence where needed.
• Good commercial awareness.
• Up-to-date knowledge of employment law
• This role would suit somebody from a generalist HR/ER background
• Preferably have supported colleagues on a remote basis

Join us as we redefine travel experiences and create memories for millions of passengers. At and Jet2holidays, your potential has no limits. Apply today and let your career take flight!

<!– job description page –>