Surge Front Line Manager

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Job description

The Surge & Rapid Response Team (SRRT) was created following a challenge from the Cabinet Office to find innovative ways to improve operational resilience across all government departments. SRRT helps departments to successfully manage predictable peaks in demand for services and respond to unexpected crises across the Civil Service.

SRRT sits within HMRC, but our work extends across all government departments, including but not limited to, Home Office, Department for Work and Pensions, Foreign. Commonwealth and Development Office and many more.

In SRRT we pride ourselves on delivering exemplary customer service to all government departments we support. We are an adaptable, skilled and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This would mean, at times working away from your home location to anywhere in the UK and in some circumstances deployed internationally to support departments abroad. This could include overnight stays.

We are offering the successful candidates an exciting opportunity to help shape the future of operations in the Civil Service, by joining an innovating team working across central government departments and agencies, in a pioneering, challenging, fast paced and hugely rewarding role.

Accountability

As a Surge and Rapid Response Team Leader, you will report to the Higher Operations Leader to deliver operational performance across your area. This is a high-profile role with daily exposure to senior leaders across the Civil Service.

Responsibilities

Your responsibilities will include:

• leading a team of 12 graduates and apprentices, with responsibility for health and safety, equality and diversity, wellbeing and performance
• providing support to your team, guiding them through their apprenticeship journey and deployments, managing and monitoring probation, attendance, performance and conduct
• supporting your manager in the delivery of staff placements to other government departments
• working with colleagues to identify resource for work items, assure quality, fairness and progress against plans
• ensuring risks and issues are identified and remedial action is taken
• promoting and foster a continuous improvement ethos throughout the team
• maintaining a culture that is committed to equal opportunities and challenge any behaviours that do not adhere to Civil Service standards

This job will provide opportunities to work with a range of Government departments in different locations across the UK and abroad, including overnight stays. When working away from your home base your travel and accommodation will be paid for.

We operate a 5 out of 7 working pattern. This means you will be expected to work five out of seven days, covering various working patterns, usually 37 hours per week.

We will provide you with extensive development opportunities and skills that will assist in a successful career path through the Civil Service.

What we are looking for

You will need to be able to demonstrate:

• motivation and ability to work and manage with minimum supervision
• a positive attitude with the ability to solve problems
• ability to work in a fast-paced environment, with the flexibility to move quickly between tasks
• excellent communication and leadership with a high standard of customer service skills

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