Business Office Manager

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Job description

BUSINESS OFFICE MANAGER

COMPANY

Our client is the UK s leading crime prevention and debt resolution service for the Fuel Forecourt industry. They provide class leading performance for the UK s biggest retail and fuel groups and now seek an experienced professional Business Office Manager to manage the continued growth of their business at their Operations Centre in Leeds.

ROLE
They seek an experienced Business Office Manager capable of working autonomously with limited supervision. You must be results focused orientated, capable of managing a diverse range of challenges and administrative duties, while leading and motivating an office of diverse people.

RESPONSIBILITIES

• Develop and maintain a high-performance culture, focused on the delivery of results for our customers as defined in the agreed KPI s and contractual agreements.
• Ensure that employee objectives are aligned to our business goals and appraised and documented periodically, and corrective action is taken as required.
• Lead, coach, mentor, motivate all office employees, manage internal staff relations. Manage and partner with HR, including disciplinary as required.

• Responsible for recruiting new employees complementary to a high performing environment, delivering a positive induction and training process.
• Develop and implement office policies by setting up procedures and standards to guide the operation of the office.
• Ensuring procedures are followed, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that telephony and clerical activities are properly assigned and monitored
• Establish a historical reference for the office by outlining procedures for protection, retention, record disposal and retrieval.
• Ensure office efficiency is maintained by carrying out planning and execution of equipment procurement, layouts, and office systems
• Manage and develop the contracts and relationships with all third-party service providers including IT, Fulfilment, Facilities, HR, Finance, Landlord etc to ensure services are delivered as contractually specified or corrected as required.
• Explore and propose alternatives where service delivery is below agreed levels.
• Provide detailed management performance report/s to enable business performance appraisals and review meetings, as required and to include;
• Executive summary to demonstrate knowledge of business and trends in business performance and market behaviour, to act upon as required.
• Analytical data and insights.
• Summary performance of any special projects, escalated customer or potential legal issues.

• Collaborate with finance and accounts department to ensure the office financial objectives are met and the business has full transparency of all income and costs. Ensure that invoices and funds due are scheduled and paid or transferred on time.

SKILLS REQUIRED

• 3 to 5 Years experience in a senior office management position leading a team of 8 or more people.
• Excellent leadership skills and able to demonstrate this in context to office management responsibilities: people, systems and procedures.
• Strong verbal communications skills, specifically with the ability to managing, defuse and overcome conflict. Good written skills.
• Strong computer literacy skills, proficient in Microsoft Office and adept at learning new bespoke platforms and software packages.
• Excellent time management skills and ability to multitask and prioritise work
• Commercial thinking and proactive
• Attention to detail and strong problem-solving skills
• Strong organisational and planning skills
• Knowledge of accounting, data, and administrative management practices and procedures
• Knowledge of clerical practices and procedures
• Knowledge of human resources management practices and procedures
• Knowledge of business and management principles

Salary: Up to £40,000 DOE
Hours of work: 8:30am - 5:00 pm Mon - Friday
Office based in Leeds, LS27
Benefits: Parking, 25 Days Holidays + Bank Holidays, Discretionary Xmas Bonus.

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