Sales Support Specialist

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Job description

Multitask Personnel is thrilled to partner with a top-tier utilities provider, within the smart metering industry. They are recruiting for Sales Support Specialists to work in their outbound call centre team in Doncaster.

Position Overview:
As a Sales Support specialist you'll play a vital role in engaging existing energy customers through quality conversations via outbound calls, on a dialler system and inbound calls to secure bookings for Smart Meter Installations, you will also organise and schedule in the installation and complete all associated administration.

Key Responsibilities of the Sales Support Specialist:
• Using a blended outbound dialler to engage customers, have meaningful conversations, and address objections to secure smart meter installation bookings.
• Handling inbound calls to answer customer queries and secure additional bookings.
• Plan and arrange installations with the relevant internal departments
• Understanding specific customer needs to ensure complete booking processes.
• Re-engaging with customers to reschedule bookings when initial appointments cannot proceed.
• Engaging in regular coaching sessions with your Team Leader to improve performance, customer experience, and personal contributions to company goals.
• Collaborating with Contact Centre colleagues and broader teams to strengthen relationships and share best practices.
• Taking a solution-focused approach to company procedures and compliance while identifying opportunities for continuous improvement.
• Completing all administrative tasks to a high standard according to company guidelines.

The ideal candidate:
• Experience in a fast-paced, customer-focused environment.
• Previous sales experience and working to targets
• Computer literacy is essential.
• Strong communication skills, both verbal and written.
• Ability to thrive in a high-performing team.
• Proven ability to meet objectives and targets under pressure.
• Problem-solving mindset with a natural ability to address and resolve issues.

Working hours
• You will be contracted to work 40 hours between the hours of 8am and 6pm Monday to Friday with occasional Saturday work, Once trained you will have the option of a hybrid working arrangement.

Benefits:
Salary of £24,960 plus a monthly bonus based on KPI performance linked to productivity & quality. circa £3k per annum
• Additional benefits include:
o 25 paid holidays annually, plus 8 bank holidays
o Company Sick Pay after 6 months of continuous service
o Company Stakeholder Pension after 3 months of continuous service
o Refer-a-friend scheme

This is a fantastic opportunity to join an innovative company that values employee growth, offering comprehensive training, continuous support, and excellent career progression.

To apply, please send your CV to (url removed) or call Faye at (phone number removed).

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