Please scroll down, To apply

Redcare Technical Helpdesk Technician

hiring now

Experis IT 230.00 British Pound . GBP Per day

2024-09-21 01:32:39

Job location Sheffield, Yorkshire, United Kingdom

Job type: contract

Job industry: I.T. & Communications

Job Contact: Craig Harrop

Job Duration: 6 months

Job description

Role: Redcare Technical Helpdesk Technician

Location: Sheffield (Hybrid - 3 days per week onsite)

Duration: 6 months

Day rate: £230 inside IR35

Role Description:

This is an operational and in-life service management role, accountable for:

  • The in-life service experience enjoyed by customers, from order entry through to and including operational service
  • Network performance 24/7 & resolution of issues causing outages or failure to meet critical KPI target measures
  • All customer experience metrics
  • Effective & efficient management practices, leadership & rota management
  • Technical fault co-ordination and wide IT/communications understanding
  • Flexible attitude and team player
  • Excellent Customer Focus and an understanding of Key Customer requirements
  • Experience in dealing with internal and external Customers/Suppliers
  • Values - To promote the key behaviours of Trustworthy, Drive for Results and Customer Connected.
  • Good PC skills including MS Office suite (Outlook, Word, Excel, PowerPoint)

Desirable Skills:

  • Proven ability to use SalesForce/Event Management System
  • Knowledge of Alarm Management tools via Manitou, What's up Gold, SalesForce etc

Inform a friend!

<!– job description page –>
Top