Customer Service Advisor

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Job description

Customer Service Advisor / Trainee Carbon Executive required for our client, no expereince needed, full training provided!

The Customer Service Advisor will be responsible for managing and growing a portfolio of installers. You will be negotiating changes to delivery schedules, carrying out compliance audits and managing performance.

The Customer Service Advisor / Trainee Carbon Executive will be commutable of the Middlesbrough area and be happy with an office based role with occasional visits to clients.

Carbon Executive Remuneration

• £24,000 £27,000
• 25 days annual leave (plus statutory bank holidays)
• Employer contributed pension scheme.
• Employee Assistance Programme with 24 hours telephone and online access
• CPD Available
• Ongoing training
• Many More

Customer Service Advisor / Carbon Executive Responsibilities

• Remain converse with OFGEM s requirements for the delivery of the Energy Company Obligation (ECO), and other government funding schemes.
• Be primary point of contact for your Installers
• Implement improvement plans
• Maintain day-to-day relationship with our Energy Companies, ensuring their compliance and reporting requirements are adhered to.
• Conduct thorough compliance checks across all installer submissions ensuring each project is compliant prior to submission to an Energy Company, and that there are zero compliance failures resulting from poor and inaccurate submission information.
• Receipt, score, pre-check, and validate each submission ensuring all electronic records are stored accordingly via; Fulgent, Smartsheet and SharePoint.

Carbon Executive Requirements

• Strong organisation skills
• Confident managing a caseload
• Good negotiation skills
• A competent Microsoft Office user, with good working knowledge of Microsoft Outlook, Excel, and Word.

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