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Czech Customer Service for one of the Big IT Five (relocation to Greece) visa can be sponsored for this job

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Teleperformance Greece

2023-01-29 15:40:56

Job location Dublin, Dublin, Ireland

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Do you follow all the latest developments in technology and gadgets? Do you have excellent communication skills in Czech?
This is your chance to work as a customer representative for one of the Big Five IT companies!

Teleperformance Greece connects customers with the world's top brands for more than 30 years. With a team of more than 12,000 people from 110+ nationalities, we proudly represent the leading global businesses -such as Microsoft, Canon, Netflix, Paypal, Asos, VW and Audi- providing Customer Care, Sales & Technical Support services, as well as Content Moderation for Social Media.

We are really proud to see our collaboration with one of the Big Five information technology companies growing bigger and deeper. This is a great opportunity for you to join our Czech customer experience team, to support customers from the Czech Republic, after following a complete training by certified instructors.

What you will do:
Communicate with customers via phone, chat & e-mail
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide troubleshooting for mobile devices (mobile phones, tablets & more)
Assist customers to manage/secure their account & passwords
Set-up repairs for hardware-related issues
Escalate unresolved cases by contacting 2nd level support Interaction Experts
Maintain high customer satisfaction
What you will bring:
Fluency in Czech
Advanced English knowledge
Familiarity with iOS and/or MacOS, or comparable technology, is preferred
Great communication skills
Prior customer support experience would be an advantage
Strong troubleshooting skills
What we offer:
Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, finding an apartment (-all at no cost to you-)
Competitive monthly salary + 2 extra salaries per year
Referral Program: Bring a Friend and get up to €2.000 depending on the language
Private Health Insurance
Numerous benefits and discounts
Full training by certified instructors
Professional growth & development opportunities
Special events as well as community & social responsibility initiatives
Free online Greek language courses
State of the art premises, providing a great working environment with relaxing break areas
Work for a Great Place to Work-Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 11.500 people from 109 nationalities.

Thinking about relocating and wondering about cost of living in Greece? Get an idea here:

Greece has enviable history and culture, climate and cuisine - and yet, the cost of living is considered to be quite low, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.

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