Senior IT Support Benelux

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Job description

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Senior IT Support Benelux

"Nothing is as enjoyable as happy internal customers when you've resolved an issue! You're a problem solver. While others become impatient, you remain calm and persistently work until it's fixed. Not reluctantly, absolutely not. You simply love the challenge and appreciate the grateful reaction from someone you've helped. That's just who you are, and that's why we need you.

Henry Schein is the largest supplier of healthcare products and services to doctors and dentists. We operate in 33 countries, and in the Netherlands, we're a market leader. Our position is largely thanks to an amazing team of employees, many of whom have been with us for years, while others bring fresh enthusiasm to the field. One thing we all share: customer friendliness. After all, you don't achieve the number one position without reason. Our IT support department is looking for a Senior IT Support Benelux employee.

Here's the challenge

You are a technical team player for this hand-on technical position, with a responsibility for the day-to-day activities of our small Benelux helpdesk. This role is primarily focused on end-user support, but also includes technical implementations, administration and documentation. You're working closely with our EMEA Infrastructure and Business Systems teams. You will take ownership of, and improve on, all local support services and systems, procedures and processes (in line with corporate guidance), from administration to desktop.

You'll have the ability to learn and retain knowledge about new technologies. This is essential, as is the understanding that our primary goal is to proactively enable and support the business as needs dictate. This is not a role for a clock-watcher but rather for a hands-on, 'get their hands dirty' IT support technician with ambitions in coordinating day-to-day IT Support.

You'll work closely with a small team of colleagues in the Netherlands and Belgium who share the same mission as you: ensuring that our internal customers can work properly with all available IT resources and software programs.

In this hybrid role, you'll have the opportunity to work partially from home and from the office in Almere. If the situation arises, you may be asked to travel occasionally to other locations in the Benelux.

About you

• You have extensive and varied IT related knowledge and customer service skills including exposure to Service Now or a similar service management tool and at least 3 years' experience in a similar role.
• You provide 1st and 2nd line support for 400+ users at 5 locations in the Benelux, and you will respond and take ownership, to escalated helpdesk tickets from Tier I support staff.
• You have demonstrated experience with the following technologies/products: SCCM, ITSM Systems, Active Directory, Exchange, DHCP, DNS.
• You'll jointly co-ordinate the supply of IT and telecommunications equipment, and maintain an inventory including relevant support contracts, in accordance with business requirements.
• You have the responsibility for adherence to processes, reporting and documentation, for day-to-day support tasks, SOX, )
• You have strong log analysis skills, technical troubleshooting and problem-solving skills.
• You have a high level of common sense and can demonstrate logical thinking. Your attention to detail and structured approach ensures things get done when you're in charge.
• You are highly organized, confident and self-motivated with the ability to work to tight deadlines.
• You will provide input in globalizing our infrastructure by helping to support new standards within the international group.
• You can communicate effectively on all levels, given your frequent interactions with people. Customers perceive you as friendly and helpful.
• You are fluent in English and in Dutch, knowledge of French is a plus.
• You have a driving license to travel occasionally to other Benelux location.

What we offer

Henry Schein is an international Fortune 500 Company. For you, this scale means that everything internally is well organized.

• To begin with, we offer an appointment for seven months. If the cooperation is good, we are happy to offer a contract for an indefinate period.
• We offer a competitive salary, ranging from € 3.300,- to € 4.500,- gross per month, depending on experience and qualifications, with room for growth.
• An attractive bonus scheme, pension plan and commuting allowance.
• A total of 33 days of vacation and additional days off (ATV) based on full-time employment.

We also want to highlight other non-monetary benefits that matter to you:

• A work environment where camaraderie, engagement, and collegiality are essential.
• A good work-life balance with the possibility to work partially from home.
• Focus on your personal development and opportunities for further learning.
• A pleasant workplace in a modern, easily accessible office at the A6 in Almere.

Let's get acquainted

Actually, at Henry Schein, we value personal contact. That's why we would like to meet you. When you recognize yourself in the description above please respond right away via the application button. Want to discuss something first? Call or message our HR department at 6 . We are eager to find the common ground that connects us. We are an organization that welcomes everyone, regardless of your age, background, or gender.

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