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1st Level Technical Support (f/m/d)

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Trusted Shops BeNeLux N.V.

2024-09-19 17:36:22

Job location Amsterdam, Noord-Holland, Netherlands

Job type: fulltime

Job industry: I.T. & Communications

Job description

Are you passionate about technical topics and an open-minded and communicative personality who enjoys approaching customers? In the role of 1st Level Technical Support you are one of our product experts and do everything to ensure that our customers integrate the Trusted Shops functions as fast as possible into their online shops. You identify and remove possible obstacles at an early stage, where appropriate in cooperation with the Customer Success Management or the 2nd Level Technical Support.

You will be in direct contact with our customers either by telephone, video call or email. You answer their technical queries, for example concerning the functionality and integration of Trusted Shops products in a wide range of shop software systems (Magento, Prestashop, etc.) in English and Dutch.
You ensure that our customers have optimally integrated all Trusted Shops functions into their online shops in order to benefit most from our products.
You will advise our customers by providing simple source code modifications: for example support them displaying the Trustbadge (widget) at the desired position in their online shop.
Occasionally you will assist our customers when taking their first steps on the Trusted Shops platform and explain them the available functions.
Very good (at least C1 level ) Dutch and English language skills are mandatory. It's a plus if you speak other languages, especially German
Strong service orientation and customer focus
Great team work skills
Clear and comprehensible presentation and explanation of technical information
Solution-oriented thinking and very good analytical skills
Basic understanding of web technologies and no fear of source codes
At least a basic knowledge of HTML is a must. Additional knowledge of CSS or Javascript is a big plus
Ideally first experiences with shop software systems (such as Prestashop or Wordpress/WooCommerce) and interested in familiarising yourself with them

What we offer you:

Work from wherever you feel most comfortable. Whether in one of our 5 offices or temporarily from another location in Europe

Joint Friday afternoon drinks with other companies on the roof terrace of the A'DAM tower
25 vacation days
Individual training opportunities
Events (Team Events, Unit Events, etc.)
Health Pass (free online and offline sports, fitness and health courses)

Please send us your CV in English or German

BUILD A COMMUNITY OF TRUST WITH US -
Not sure if you are what we are looking for? Apply!
At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity. Trusted Shops is clearly committed to diversity and against discrimination.

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