Technical Support Engineer - Retail

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Job description

Our employees are the most important part of our business. Thank you for your interest in applying to new opportunities with us.

Back-office contributors support the entire order to cash process and are the liaison between co-workers (internal and subcontractors) and managers regularly. The back-office contributor is optimally coordinating the information provision between customers, operations, and suppliers.

Key responsibilities

- Ensure proper distribution of all Service-related tasks to the key stakeholders.

- Contribute to an accurate schedule of service and delivery task (such work orders )

- Create the necessary documents for proper execution of service and delivery.

- Maintain the Service applications with critical data of customers, its locations.

- Maintain install bases of customers in the ERP.

- Support and update all logistic data (such as POD, ETA notifications) related to service and projects.

- Review and consolidate executed operational tasks.

- Review and prepare executed tasks for billing purposes.

- Follow up order fulfillment.

- Enhance logistic operations.

- Monitor and process in coming orders and book purchase invoices.

- Manage reports on stocks and equipment.

- Manage internal replenishment fulfillment for operational staff (Van Stock).

- Create periodical reports to operations on booked revenue, schedule and logistics for services and projects.

- Act a liaison for problem solving with effective complaint and claim processing.

- Ability to accurately input data and maintain attention to detail.

What we are looking for

- Minimum 3-year experience either in Field Service or Ops in the RETAIL branch

- At least 1 year of experience as S&D user (Service & Delivery)

- Good knowledge of MS Office, especially MS Office Excel

- Good knowledge of written and spoken French or Dutch AND English

- Good organization and communication skills

- Able to work in a team and stressful conditions

JCI is an Equal Opportunity Employer and does not discriminate on the basis of any protected categories.

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