Accounts Receivable Customer Service Team Lead

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Job description

Responsibilities

Altec is hiring a Customer Service Team Lead for the Accounts Receivable Department in Birmingham, AL. This position serves as a team leader or subject matter expert in the AR Dept. while compiling, classifying, recording, verifying and maintaining accounting data and records with minimal supervision. These associates are expected to participate and support overall department deadlines and objectives.

Responsibilities

• Customer Service and Support:
  • Manage a high volume of emails and phone calls
  • Ensuring clear and effective customer communication
  • Document all customer interactions in the ticketing system
  • Quickly identify issues and provide appropriate solutions
  • Handle customer invoicing issues and requests
  • Mail invoices to customers
  • Asst customers trying to pay invoices
• Team Collaboration:
  • Support team
  • Balancing emotional responsibility for their work ethic and success
  • Contributes to team planning and organization
  • Produces team reports
• Training and Development:
  • Train members
  • Providing written work instructions for each task
  • Ensure that each manager trains their assigned tasks and schedules time for training sessions
• Resolves moderately complex issues involving multiple accounts or across departments without supervision. Apply concepts learned from previous scenarios to address future scenarios without consultation.
• Sustainment of previous continuous improvement efforts.
• Takes an active role in continuous improvement opportunities.
• All other duties as assigned

Education, Experience, and Skills Required

• High School Diploma or GED required
• Two years applicable experience, with one of those being at Altec OR Four years applicable experience
• PC skills using Microsoft Office 365 suite.
• Excellent written and verbal communication skills
• Must be able to work with team members and work with minimal supervision

Other Position Specifications

• Demonstrated record of responsibility
• Extremely detail oriented
• Customer Service Oriented
• Proven Account Management skills required in order to create, maintain and enhance customer relationships
• Motivated, goal oriented and persistent
• Maintain Company confidential

Please apply directly on our website

Since 1929, Altec has been a company committed to excellence, consistently raising the bar through innovative design, manufacture, integrated safety features, and a continued dedication to total customer satisfaction. Altec' products can be found in more than 100 countries throughout the world supporting the electric utility, telecommunications, contractor, lights and signs, and tree care markets.

Altec's values-based culture provides opportunities for associates to have a fulfilling professional career.

Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - Teamwork

Benefits

Among our core values is a focus on family and financial stability, and we believe it is important to provide associates with a competitive benefits package. Highlights of Altec's benefits package are listed below.

• Medical, Dental, and Vision Health Care Plans
• Retirement Savings Plan - Traditional 401(k) or Roth 401(k)
• Tuition Reimbursement Program (helps meet CPA credit hours requirements)
• Company Holidays, Paid Vacation, and Vacation Purchase
• Company Wellness Programs (Physical, Social, Emotional, Spiritual, Financial)
• Personal and Professional Learning/Development Opportunities
• Plus more!

Altec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

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