ROADSIDE SUPPORT SPECIALIST

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Job description

ROLE AND RESPONSIBILITIES

- Acts as Point of Contact on all points of the breakdown process from initial call to payment of invoices

- Analyzes and Authorizes repair issues and uses discretion to determine whom to use for repairs

- Uses discretion to approve or deny what work will be completed

- Provides drivers with options to use for maintenance of break downs while on the road

- Keeps interfacing departments abreast of ongoing situation in timely manner

- Functions as liaison between driver and repair shop of drivers choice

- Maintains honest and open dialog with the driver at all times

- Utilizes software database to locate shops that can handle the particular problem at hand

- Notifies interfacing departments of the location of the chosen shop and repairs that will need to be done

- Continually updates interfacing departments and drivers of progress/time frame

- Processes payment for services rendered through com check or accounts payable

- Ensures all records and invoices are scanned into software

- Responsible for various dispatch duties, including, but not limited to, making contact with drivers after normal working hours; ensuring critical loads and issues are given attention in a timely manner.

- Any other duties as may be assigned.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

- High School Diploma or equivalent.

- Previous maintenance and/or customer service experience preferred.

- Knowledge of trucking industry a plus.

- Knowledge of equipment and breakdown/repairs a plus.

PREFERRED SKILLS

- Must be customer oriented.

- Must have excellent communication skills.

- Must be able to work in fast paced environment.

- This position requires the ability to multi-task, make quick decisions, handle sensitive situations, and take initiative above and beyond to ensure timeliness of repairs and mobility of the truck in question.

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