Service Desk CSR (USAF Cloud One) - Various Level & Locations with Security Clearance

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Job description

R- Description General program information and/or position overview. UNFUNDED/CONTINGMENT UPON AWARD: EXPECTED SPRING 2025 Leidos is pursuing the U.S. Air Force Cloud One Architecture and Common Shared Services contract, and currently has several openings for various levels of supporting AWS, Azure, Google, and Oracle cloud environments. This is an exciting opportunity to use your experience help modernize a leading, global-scale multi-cloud environment in support of a critical mission, supporting USAF system resiliency, security, and cost effectiveness. Location: These positions will be in Gunter AFB Montgomery, AL and OHIO. Primary Responsibilities Could Include: Create/log support tickets for each request/incident
Prioritize and resolve IT concerns and escalate as needed
Perform resolution of routine issues (create/modify user accounts, password reset, account unlocking, etc.)
Avoid service interruptions by performing system installations, updates, and maintenance procedures
Provide health and status monitoring
Document and communicate outage information to co-workers and customers
Execute scripts
Support testing/validation as needed
Document processes/lessons learned and maintain service desk records
Collaborate with team members and provide mentorship to junior staff, fostering a learning environment Minimum Qualifications High school diploma
Interim Secret clearance required to start; Ability to obtain Secret clearance required to maintain employment
US citizenship required
Certifications: CompTIA Security+ or equivalent (IAT-2)
May be required to work shifts, including evenings and weekends Preferred Qualifications Experience with USAF Cloud One or Platform 1
Experience with Zero Trust Architecture
Cloud certifications in AWS, Azure, Google, or Oracle clouds
Previous service desk experience Please disregard the pay range listed on the posting. Positions will range from entry to experienced and the ranges here do not reflect each of those levels. Salary for each position will be determined by position, years of experience, and fit for the role. Original Posting Date: 2024-10-17
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range: Pay Range $49,400.00 - $89,300.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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