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Customer Service Agent

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Saltchuk

2022-12-06 06:06:10

Job location Anchorage, Alaska, United States

Job type: fulltime

Job industry: Call Centre / CustomerService

Job description

Summary Naniq is a third-party logistics company dedicated to providing the most innovative solutions for the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own. Acting as the MLC, Naniq is able to capture incremental profit and deepen relationships with shippers - all to the benefit of the partnered MLC. Description Twitter Linkedin Facebook Google+Pinterestemail Are you a dynamic, outgoing, organized person who is customer focused? Naniq Global Logistics, LLC (Naniq) is looking for a full-time Customer Service Agent to join our diverse team! You will be a significant role to our customers providing problem solving and solution driven communication. If you are person looking to make a difference in the workplace, this is a phenomenal opportunity to dive in and continue to build a culture we are proud of! Job Summary: This position reports to the Operations Manager. This position is responsible for booking and tracking shipments on a day-to-day basis via air, rail, road, and sea. You will be involved in data entry for outbound manifests, tracking of every package, and POD outreach / entry along with some invoicing related tasks. Outlook is used daily and the inbox must be kept clean, with every incoming email being actioned and responded to in under an hour. The person in this position is required to keep careful records of cargo and engage in all aspects of the logistics business in the performance of daily tasks. About Us: Naniq is a third-party logistics company dedicated to providing the most innovative solutions for the Multinational Logistics Corporations (MLCs) we serve. We enable the MLC to deepen customer relationships by applying our expertise across many verticals (ocean, air, road, final mile, etc.). Through our vast network of contacts and partners, we offer a buffet of complex services that most MLCs are unable to easily offer on their own. Acting as the MLC, Naniq is able to capture incremental profit and deepen relationships with shippers - all to the benefit of the partnered MLC. Pay Range: $18 - $24 per hour Benefits: 401(k) Dental insurance Disability insurance Health insurance Life insurance Vision Insurance Voluntary Accident insurance Paid time off Employee Assistance Duties and Responsibilities: Manage freight movement to ensure customer needs are met. Answer all email and phone inquires in a friendly, helpful, timely manner. Plan, book, track, and POD shipments according to customer requirements. Communicate with suppliers, retailers, and customers to achieve profitable transactions and mutual satisfaction. Maintain records of shipments using CargoWise and OnTime360 software programs. Prepare accurate reports for management team. Qualifications: Customer relations experience Proficiency in a variety of computer software applications, especially Excel, Word, Outlook, PowerPoint and Access software Excellent organization, communication (both written and verbal), and interpersonal skills required. Must be able to handle sensitive and confidential information. Self-motivated, able to multi-task and work effectively under a minimal level of supervision in a fast-paced environment Must be composed, professional, and friendly when communicating with the client and coworkers Must be able to demonstrate a consistent capability of working cooperatively with others in a team environment Physical Requirements: The work requires routine walking, standing, bending, and carrying items weighing less than fifty pounds. Moving items over fifty pounds will be done using team lift. Must meet physical lifting requirements of 50 lbs. Reasonable Accommodation: It is Naniq's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Twitter Linkedin FacebookGoogle+Pinterestemail

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