Dental Receptionist / Front Desk

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Job description

Our outstanding dental practice is seeking an exceptional Dental Receptionist / Front Desk for an opportunity to join our dedicated team.

Who We Are

Comprehensive family dentistry

Who We're Looking For

The Appointment Coordinator is the face and voice of our office. They are normally the first person spoken to and the first person met as patients walk in the front door. They coordinate, integrate, and represent all facets of patient services from the first phone call through continuing care compliance. They are responsible for filling the doctor and hygiene schedules in a balanced, customer service-oriented way. They manage the daily, weekly, and monthly schedule to meet the practice's production, efficiency, and collection goals. All administrative and computer input functions that support an ideal schedule are attended to with detail and a focus on the best outcomes.

The Appointment Coordinator markets the practice through a helpful, kind, and considerate approach to patient needs while using excellent verbal skills. To ensure consistency and stability, the Appointment Coordinator is also cross-trained as the Financial Coordinator so that they can assist when required.

Responsibilities

• • Fill late cancellation or no-shows with ASAP list.

  • Utilize an effective courtesy call system that reinforces commitment to the appointment times in order to get patients to confirm.

  • Employ on-going, effective online communication strategies to keep patients interested and accountable for their next appointment.

  • Adhere to the guidelines laid out in ideal schedule templates.

  • Maintain all computer records to the highest standard.

  • Schedule patients over the phone and in person.

  • Utilize excellent verbal skills to convey the practice's philosophy statement to patients that call our office.

  • Maintain control of the schedule, while at the same time giving patients appropriate options and communicating a genuine concern for them.

  • Strive to have every time slot for the doctor and hygiene filled.

  • Coordinate with the clinical team for a seamless delivery with every patient.

  • Effectively maintain a continuing care pre-appointing system that inspires patients to schedule and show-up for their appropriate hygiene intervals.

  • Be prepared to collect any money due according to financial arrangements made by the Financial Coordinator.

  • Care Calls on any patient who has received an injection the day before.

  • Care Calls on any new patients to see if they have any questions and follow up with them.

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