Senior Manager, Loan Servicing

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Job description

What's Under the Hood

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country's leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers.

That's Nice, But What's the Job?

In short, the Senior Manager's primary responsibility is to lead the Servicing Managers and Advisors within their assigned teams to ensure expected results and objectives are achieved.

In long:

• Provide guidance and strategic planning for servicing teams with respect to collection and service goals.
• Achieve department objectives utilizing all servicing channels and company resources in a continually changing environment.
• Train and develop leaders and individual career paths to achieve their goals and the company's goals and advance through a career path.
• Develop and enhance customer relationships by establishing, promoting, and maintaining excellent customer service.
• Assist the Leadership Team in ensuring all company-wide initiatives are implemented effectively and in a way that elicits buy-in from direct and indirect reports, maximizes impact, and contributes to meeting or exceeding company goals.
• Encourage new ideas throughout our operations center and actively support, identify, define, communicate, and implement best practices within the operations center through training and development.
• Motivate and Inspire team members through development and execution of recognition programs, engagement activities and bidirectional communication paths.
• Monitors and reviews the work of Collection Managers and their staff to ensure it is within Company, State and Federal guidelines. This includes using tools such as formal account reviews and side-by-side monitoring in order to create development plans to address any deficiencies.
• Work side-by-side with management and staff employees to observe work processes and practices, provide informal and formal constructive feedback, training and development to ensure effective follow through on improvement plans.
• Create and maintain partnerships with key leadership, representatives and staff within Bridgecrest, Drive Time Corporate, Drive Time Retail, Carvana Retail, SilverRock and Third-Party Client Companies.

So What About the Perks? Perks matter

• Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
• But Wait, There's More. 401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.
• Growth Opportunities. You grow, I grow, we all grow! But seriously, DriveTime Family of Brands is committed to providing its employees with every opportunity to grow professionally with roughly over 1,000 employees promoted year over year.
• Tuition Reimbursement. We're as passionate about your professional development as you are. With that, we'll put our money where our mouth is.
• Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!
• Gratitude is Green. We offer competitive pay across the organization, because, well money matters!

• Game Room. Gimme a break - no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.
• In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!
• Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!
• We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

• Paid Time Off & Paid Holidays. Not just lip service: we work hard, to play hard.

Anything Else? Absolutely.

DriveTime Family of Brands is Great Place to Work Certified! And get this: 90% of our rockstar employees say they feel right at home here. We could spend a lot of time having you read about ALL our awards, but we'll save time (and practice some humility) just naming a few others; Comparably Awards: Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!

Hiring is contingent upon successful completion of our background and drug screening process. DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.

And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime. Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!

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