HR Business Partner - Employee Experience

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Job description

Employee Experience Concierge

Reports to: VP Human Resources

Location: Phoenix, AZ

Job Summary:

The Employee Experience Concierge at Wecom Fiber plays a pivotal role in enhancing the employee journey, fostering engagement, and promoting a positive work environment within the telecommunications and fiber industry. The focus on employee satisfaction, well-being, and support contributes to a culture of excellence and collaboration at Wecom Fiber.

Key Responsibilities:

• Serve as the primary point of contact for employee inquiries, requests, and support related to workplace amenities, services, and resources.
• Coordinate employee onboarding, orientation programs, and integration activities to facilitate a smooth transition for new hires into the organization.
• Organize employee engagement initiatives, recognition programs, and team-building activities to promote a positive and inclusive work culture.
• Assist employees with access to benefits, wellness programs, and professional development opportunities to support their growth and well-being.
• Collaborate with cross-functional teams, including HR, IT, and facilities, to address employee needs, resolve issues, and enhance the overall employee experience.
• Manage employee feedback mechanisms, surveys, and communication channels to gather insights, assess satisfaction levels, and drive continuous improvement efforts.
• Ensure compliance with workplace policies, regulations, and best practices, fostering a safe, inclusive, and supportive work environment for all employees.

Qualifications:

• Bachelor's degree in Human Resources, Business Administration, or a related field; or 3+ years of experience as an Employee Experience Concierge in the telecommunications and fiber industry.
• Strong interpersonal skills, empathy, and a customer-centric approach tailored to telecommunications and fiber employee interactions, ensuring a positive experience.
• Excellent communication, relationship-building, and organizational skills to engage with telecommunications and fiber employees, managers, and stakeholders effectively.
• Knowledge of telecommunications and fiber industry trends, workplace culture initiatives, and employee engagement strategies to drive a supportive and engaging work environment.
• Ability to handle confidential information, prioritize tasks, and adapt to changing telecommunications and fiber employee needs in a dynamic work environment.
• Proficiency in HR systems, employee engagement tools, and telecommunications and fiber workplace technology to enhance employee experience initiatives and communication.

NOTE:

Wecom (and its subsidiaries) complies with all Equal Employment Opportunity (EEO). Wecom does not discriminate on the basis of age, race, sex, religion, color, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status, pregnancy status or other status protected by law.

Company benefits subject to change.

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