Lead Setter Program Specialist

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Job description

TITLE Lead Setter Program Specialist

ABOUT THE ORGANIZATION

Boasting more than 100 franchises across the country in more than 120 DMAs, Re-Bath has evolved into one of the most powerful bathroom remodeling brands in the country. It's our mission to make residential bathroom renovation an effortless experience, handling every detail from design and selection of quality products, to demo and installation. For more information please visit our website:

DESCRIPTION

Salary: 70,000-75,000 + Bonus opportunity

About Us:

Boasting more than 100 franchises across the country in more than 140 DMAs, Re-Bath has evolved into one of the most powerful bathroom remodeling brands in the country. It's our mission to make residential bathroom remodeling an effortless experience, handling every detail from design and selection of quality products, to demo and installation. It is our desire to empower our franchisees with the tools, training, and resources they need for success. We are currently seeking a Lead Setter Program Specialist who will enhance the lead setting processes and provide critical support to our franchisees from our corporate office.

Position Overview:
As a Lead Setter Program Specialist, you will focus on optimizing the lead generation process for our franchisees. This role is not customer-facing; instead, you will work behind the scenes to streamline and enhance the lead setter program. You'll provide essential support to franchisees, ensuring they have the training and resources necessary for effective lead management, as well as coordinating communications between franchisees and sales teams.

Key Responsibilities:

• Support Franchisees: Provide guidance and best practices for improving lead management processes and appointment setting for their lead setter teams.
• Program Enhancement: Identify opportunities for program improvements and implement changes to optimize lead generation and setting processes.
• Performance Tracking: Monitor lead activity and performance metrics to ensure seamless transitions from lead generation to sales.
• Performance Improvement Plans: Collaborate with franchisees to develop tailored performance improvement plans to enhance their lead setting effectiveness.
• Administrative Duties: Handle data entry, prepare reports, and facilitate communication between sales teams and franchisees.
• Training and Development: Assist in training franchisees on effective lead setting techniques and the use of sales tools.
• System Management: Ensure accuracy in lead tracking systems and CRM platforms to optimize overall sales performance.
• Sales Tool Adoption: Support the rollout of new sales tools, ensuring franchisees are equipped to manage their sales pipelines effectively.
• Ongoing Assistance: Provide day-to-day support for sales administrative tasks, including scheduling and report generation.
• Continuous Improvement Initiatives: Participate in ongoing continuous improvement initiatives, identifying ways to streamline operations and enhance overall performance.

Travel Requirements:
This position may require up to 35% travel to support franchisees and enhance the lead setter program.

Qualifications:

• Experience in lead generation, sales support, or administrative roles, with a focus on managing customer data.
• Background in developing and implementing performance improvement plans or similar initiatives.
• Strong organizational and multitasking skills with attention to detail.
• Proficiency in CRM systems and lead management tools.
• Self-motivated and able to work independently while managing multiple tasks.
• Excellent communication skills, with the ability to engage effectively with franchise teams.
• Previous experience using CRM tools to track leads, sales activities, and performance metrics.
• Experience working collaboratively with multiple departments (e.g., marketing, operations) to achieve common goals.
• Proven ability to communicate effectively with diverse audiences, including franchisees, corporate teams, and external stakeholders.
• Experience with various sales and lead management technologies, including CRM systems, data analytics tools, and project management software.
• Bachelor's degree in business or marketing preferred but not required.

Why Join Us:

• An impactful role in driving franchise success through support and process improvement.
• Collaborative and fast-paced environment with ample opportunities for professional development.

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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