Local Account Representative

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Job description

Description:

The Starmark Local Account Representative markets by phone, text, email, direct postal mail and other approved methods of contact to get new funeral home and crematory customers in targeted truck route delivery zones and out of delivery route drop-ship zones. All other work that might be done is secondary at best and may include supporting the Local Service Center Director in ensuring customer needs are fulfilled on a daily and weekly basis. The Local Account Representative will adhere to excellent service standards to maintain the highest customer satisfaction. This position reports directly to the Sales Manager.

ESSENTIAL DUTIES, RESPONSIBILITIES AND ACCOUNTABILITIES:

Represents Starmark's products and services with a comprehensive understanding of how products are used in the funeral services and providing solutions to customers.

Achieves monthly, quarterly, and annual sales quotas through successful implementation of sales and marketing strategies.

Meets weekly quota of new customer accounts.

Routinely makes cold calls, sends texts and emails, directs postal mailings, and approves samples to get new funeral home and crematory customers in targeted truck route zones.

Provides support to Service Center Director including but not limited to: taking and processing orders, preparing and sending correspondence and marketing materials, ordering and managing inventory, verifying website accuracy, and ensuring customer needs are fulfilled on a daily and weekly basis including the potential to operate up to a 26' box truck to make deliveries.

Accurately collects and records customer data into CRM.

Collaborates with the Service Center Director on the delivery of samples to funeral home and crematory customers.

Attends funeral conventions and events as needed.

Exhibits regular and predictable attendance.

Maintains clean and orderly work area.

Assures safe practices are implemented and followed.

Adheres to Starmark Local's values, principles, and policies as published in the Starmark Local Team Member Handbook.

Performs other duties as assigned.

PM21

Requirements:

QUALIFICATIONS: To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Demonstrates high personal integrity and the ability to work with and honor Funeral Directors and their profession, understanding confidentiality and respect for personal space and boundaries.

Displays comfort in the utilization of all forms of communication including but not limited to: calling, texting, emailing, social media, handwritten notes, and postal mailing.

Must be a team player who willingly and actively supports the efforts of others to accomplish company objectives.

Possesses ability to multi-task, prioritize and manage time effectively.

Demonstrates adeptness to be extremely detail oriented, highly organized, and to work with the highest level of accuracy in all work completed.

Self-motivated, self-starter that can work individually or successfully within a team setting.

Ability to retain and recall product knowledge.

Strong phone contact skills and active listening.

Demonstrates excellence in technological skills required to perform responsibilities (including Microsoft Office Suite (Word, Excel, Outlook, Powerpoint, etc.) and engages in continuing education to maintain this competence.

Mathematical Skills - above average mathematical skills are needed.

EDUCATION and/or EXPERIENCE:

A high school diploma/GED with additional relevant formal education or equivalent experience is required.

Formal education or equivalent experience in sales, marketing, management, or business is preferred.

Previous experience in the funeral services a plus.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to sit, walk, stand, bend and twist for extended periods of time.

Must be able to lift 75 lbs., and otherwise maneuver product weighing up to 200 lbs. using proper provided equipment (forklift, pallet jack, casket jockey) to successfully manage inventory and load trucks (upon completion of forklift training and certification program).

Demonstrates ability to travel for sales calls, conventions, training and/or to support other locations during times of vacation/need up to 75% of the time.

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