Technical Support (Level 1)

---

Job description

About You

Are you the person that everyone comes to when they have IT problems? We're looking for someone that prides themselves on working with people of all experience levels to understand and help them solve their technology challenges. If you enjoy learning a well-defined/documented process and then being the 'go to' person to consistently do it that way every time to ensure a consistent result then this is the job for you. If you're bored with your IT job and looking for something where no two days are the same, why not join us at a place that was just named a finalist in the 2024 Best Places to Work contest? This is also a place where you'll work with a deeply experienced team of seasoned professionals - the best of the best - that you can learn from and advance your skill set.

PREFERENCE GIVEN TO APPLICANTS WHO COMPLETE A CULTURE INDEX SURVEY AT

About Us

itSynergy is the market leader in providing technology consulting services to small and medium businesses and we were just named a finalist for the annual Best Places to Work Contest.

Above all, we're looking for a culture fit. We're extremely honest, don't bring our egos to work, LOVE to laugh and have fun, enjoy the challenge of working together towards a common goal, are good at what we do, and deliver results. Sound like a place where you'd fit right in? We'd love to talk with you.

Job Duties

• Triage help desk calls and begin basic troubleshooting and support
• Password resets (Office 365, Active Directory Accounts, VPN, etc )
• Client email, printer, scanner configuration support and troubleshooting
• Mobile device configuration support and troubleshooting
• Browser configuration support and troubleshooting
• Application installation, support, and troubleshooting with vendor-provided support
• Basic network connectivity support and troubleshooting
• Basic virus and malware cleanup
• New user and computer setups following well-defined process
• Where required, work with team members at customer locations to resolve issues reported in individual tickets, or as a resource on large projects
• Serve as backup for Service Coordinator in the event of the absence of the main Service Coordinator (vacation or illness etc.)

Education

• High School Diploma (or equivalent)

Qualification

• Previous experience in a related field

Skills

• Ability to meet deadlines and communicate well with both customers and management when delays arise
• Critical thinker with the ability to research, but escalate when appropriate
• Excellent verbal & written communication skills
• Excellent problem solving and troubleshooting skills
• Great attention to detail and ability to follow documentation precisely and consistently
• Excellent Customer Service skills
• Must be able to lift 50 lbs
• Reliable transportation and professional appearance
• Works well in a team or independently depending on circumstances

Compensation

40-50K depending on experience

Position Type

Onsite

Benefits

Health Insurance - employer pays 80%

Dental, Vision - Employer pays 100%

Short Term & Long Term disability - Employer pays 100%

$50K Life Insurance - Employer pays 100%

401K- Employer matches up to 5%

2 weeks vacation

Paid sick days

Continuing Education - Employer pays 100%

<!– job description page –>