Tier 2 Help Desk with Security Clearance

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Job description

TEKsystems is looking for a Tier 2 Help Desk Technician with an active TS/SCI to support a government program on site at Fort Huachuca. Responsibilities:
- Provides second-tier support to end-users for PC, server, mainframe applications, and hardware
- Responsible for moderately complex tasks typically relating to network monitoring, operations, installation or maintenance.
- Handles routine network activities and identifies and resolves routine network problems.
- Handles problem that the first-tier of help desk support is unable to resolve.
- May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.
- Simulates or recreates user problems to resolve operating difficulties.
- Recommends systems modifications to reduce user problems.
- Maintains currency and high level of technical skill in field of expertise.
- Escalates more complex problems to Tier 3 when required.
- Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.
- Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices.
- Documents incident status and solutions in incident database tools.
- Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
- Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
- Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.
- Imaging of Computers and /or configuring of their BIOS (SCCM / PXE Boot) Requirements:
- Must have an active TS/SCI clearance
- Must have an IAT Level II certification (CompTIA Security+ce)
- Tier 2 help desk experience (PC, server, application, hardware, network monitoring)
- Account creation and OS Support
- Associates Degree + 7 years of experience OR Bachelors Degree + 5 years of experience This position requires an active DoD Clearance (Secret, Top Secret, Top Secret/SCI) or the ability to be obtain an (Interim Secret, Interim Top Secret) Because an active or interim DoD clearance is required, U.S. Citizenship is required Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

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