Operations Specialist (Hybrid)

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Job description

Aegis General Energy, a division of Aegis General Insurance Agency, a wholly owned subsidiary of K2 Insurance Services, LLC, is seeking a full-time Operations Specialist to join its team at its headquarters in Conway, Arkansas.

Aegis Group offers a diversified national platform of specialty insurance programs. Acquired by San Diego-based K2 Insurance Services in 2013, Aegis continues to expand its product offerings and distribution by developing new insurance programs and increasing the number and geographic diversity of its marketing, sales, and support staff.

Aegis offers the opportunity to join an established company in growth mode. Our pay and benefits program includes a competitive hourly pay rate, medical, dental, and vision insurance; paid time-off in year of hire and 401(k) with employer match.

Pay Range: $16.83 - $21.64 USD Hourly

Job Description

Operation Specialist - AEGIS GENERAL ENERGY

Operation Specialist duties could include but not limited to the following;

• Will be required to work in-office at the Conway Office in a hybrid capacity.
• Provide best-in-class service and response times to our select agency partners
• Data Entry into multiple internet-based systems
• Answer incoming calls
• Answer all emails in a Timely Matter
• Assist in the day-to-day operations as assigned
• Policy Issuance ,taking underwriting binds and putting into policies
• Issue Federal and State Filings, issues the filings per state requirements
• Process Endorsements, work within IMS to issue endorsements
• Work all Errors for the DMV, bound accounts and all insurance is sent to the local DMV, some manual entries, requires work within multiple sites
• Issue Cancellation and Non-renewals
• Gather Driver Information for additional Drivers, gather information for underwriting, data entry into IMS system.

Soft Skills Required:

• Must have precise and exceptional attention to detail, with an innate capacity for organization
• Must be able to work within strict deadlines
• Ability to multi-task and work within several systems at once, while prioritizing important and pressing tasks
• Must be timely in responsiveness to emails, requests and completing tasks
• Have a high level of self-motivation to work with a team and get tasks completed
• Excellent verbal and written communication
• Utilize time management abilities in a fast-paced, high volume environment
• Ability to work in a customer service and driven environment.
• Ability to resolve moderately complex problems and work in high pressure situations
• Consistent dependability, promptness, and excellent people skills
• Strong time management skills that allows the ability to complete own job and the backup for other team members

Hard Skills Required:

• Use Microsoft Office software, (e.g. Outlook, Word and Excel)
• Excellent computer skills including typing proficiency, Microsoft Office proficiency with an emphasis in Excel spreadsheets

Experience:

• Minimum of 2 years' experience as a commercial CSR for a commercial lines insurance agency or 2 years' experience as a underwriting assistant at an MGA or Insurance Company

Compensation details: 16.83-21.64 Hourly Wage

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