E911 Dispatcher

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Job description

E911 DISPATCHER We are seeking a highly skilled and dedicated E-911 Dispatcher to join our team. As an E-911 Dispatcher, you will be responsible for answering emergency calls, gathering information from callers, and dispatching emergency responders to the scene. You must be able to remain calm under pressure, have excellent communication skills, and be able to multitask effectively. Responsibilities: Answer emergency calls in a prompt and professional manner Obtain essential information from callers, such as location, nature of emergency, and any other relevant details Dispatch emergency responders, such as police, fire, and EMS, to the appropriate location Use computer-aided dispatch systems to track and communicate with emergency responders Provide pre-arrival instructions to callers to help ensure their safety and the safety of others Stay up-to-date on emergency response procedures and protocols Coordinate with other agencies and departments as needed Maintain accurate records of all calls and dispatch activities Provide support and assistance to emergency responders as needed Qualifications: High school diploma or equivalent Previous experience as a dispatcher or in a related field Knowledge of emergency response protocols and procedures Excellent communication skills, both verbal and written Ability to remain calm under pressure and make quick decisions Strong attention to detail and ability to multitask effectively Proficiency in computer-aided dispatch systems Ability to work rotating shifts, including nights, weekends, and holidays If you are a dedicated and reliable individual with a passion for helping others in emergency situations, we encourage you to apply for the position of E911 Dispatcher. Exempt: 911 Dispatch Reports To: 911 Director Location: 411 W Monroe, Jonesboro, Arkansas GENERAL DESCRIPTION OF POSITIONThis safety sensitive (SS) position is responsible for receiving emergency and administrative calls from the public and dispatching the appropriate emergency personnel. ESSENTIAL DUTIES AND RESPONSIBILITIES1. Receives, monitors, and dispatches radio communications traffic for Police,EMS, Sheriff, and Fire, including all 911 calls.2. Receives and screens incoming telephone calls from the public and otherPublic safety agencies, categorize and prioritize calls during emergency.3. Dispatches the appropriate emergency personnel to incident locations, providesemergency medical instructions to callers prior to the arrival of emergencypersonnel as appropriate.4. Maintains a continuous log of incoming telephone and radio calls, logsincoming calls for participating agencies.5. Monitors and routes incoming messages from national and state computernetworks.6. Checks, confirms, ads, and deletes in-house warrants.7. Participates in training exercises to include in-house training, GPS tracking, AWIN,CAD updates, ACIC recertification, etc.8. Completes work site cleanup.9. Updates the contact list.10. Perform any other related duties as required or assigned.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.EDUCATION AND EXPERIENCEMental alertness and adaptability to office and field area work routines. Equivalent to four years high school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus 7 to 11 months related experience and/or training, or equivalent combination of education and experience.COMMUNICATION SKILLSAbility to read, analyze, and understand general business/company related articles and professional journals; Ability to speak effectively before groups of customers or employees.MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide numbers. Ability to perform these mathematical skills using money and other forms of measurement.CRITICAL THINKING SKILLSAbility to utilize common sense understanding in order to carry out written, oral or diagrammed instructions. Ability to deal with problems involving several known variables in situations of a routine nature.REQUIRED CERTIFICATES, LICENSES, REGISTRATIONSAbility to be ACIC & NCIC certified.PREFERRED CERTIFICATES, LICENSES, REGISTRATIONSNot indicated.SOFTWARE SKILLS REQUIREDNot indicated.INITIATIVE AND INGENUITYSUPERVISION RECEIVEDUnder immediate supervision, performs general assignments of work, with periodic check of performance by supervisor.PLANNINGLimited responsibility with regard to specific assignments in planning time, method, manner, and/or sequence of performance of own work operations.DECISION MAKINGPerforms work operations which permit infrequent opportunity for decision-making of minor importance and which would only affect the operating efficiency of the individual involved to a slight degree.MENTAL DEMANDClose mental demand. Operations require close and continuous attention for control. Operations requiring intermittent direct thinking to determine or select the most applicable way of handling situations regarding the organization's administration and operations; also to determine or select material and equipment where highly variable sequences are involved.ANALYTICAL ABILITY / PROBLEM SOLVINGModerately repetitive. Activities with slight variation using a definite set of processes or directions with some degree of supervision. Choice of learned things in situations which conform to clearly established patterns and modes.RESPONSIBILITY FOR WORK OF OTHERSResponsibility for work of others: Not indicated.RESPONSIBILITY FOR FUNDS, PROPERTY and EQUIPMENTNo responsibility exists for this factor.ACCURACYProbable errors would not likely be detected until they reached another department, office or patron, and would then require considerable time and effort to correct the situation. Frequently, possibility of error that would affect the organization's prestige and relationship with the public to a limited extent, but where succeeding operations or supervision would normally preclude the possibility of a serious situation arising as a result of the error or decision.ACCOUNTABILITYFREEDOM TO ACTStandardized. Accepted processes covered by well-defined, standardized policies and procedures with supervisory review.ANNUAL MONETARY IMPACTThe amount of annual revenue generated based on the job's essential duties / responsibilities. Examples would include direct dollar generation, departmental budgets, proper handling of organization funds, expense control, and savings from new techniques or reductions in manpower.None. Job creation does not create any monetary impact for the organization.IMPACT ON END RESULTSModest impact. Job has some impact on the organizations end results, but still from an indirect level. Provides assistance and support services that facilitate decision making by others.PUBLIC CONTACTRegular contacts with patrons, either within the office or in the field. May also involve occasional self-initiated contacts to patrons. Lack of tact and judgment may result in a limited type of problem for the organization.EMPLOYEE CONTACTContacts of considerable importance within the department or office, such as those required in coordination of effort, or frequent contacts with other departments or offices, are generally part of the normal course of performing duties. It requires tact in discussing problems, presenting data and making recommendations, but responsibility for action and decision reverts to others.USE OF MACHINES, EQUIPMENT AND/OR COMPUTERSRegular use of complex machines and equipment (desktop/laptop computer and software, road and production machines and equipment, driver's license/cdl, etc.)WORKING CONDITIONSSomewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.ENVIRONMENTAL CONDITIONSThe following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The noise level in the work environment is usually moderate.PHYSICAL ACTIVITIESThe following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.Semi-repetitive, low physical. Semi-repetitive type work which requires periods of concentration for varied time cycles as prescribed by the tasks.The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; and color vision.ADDITIONAL INFORMATIONNot indicated.

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